Oncology Key Account Manager - Urology – Great Plains

MSD • Phoenix, PA

2d • Remote

About The Position

The Associate Director, Urology Key Accounts (UKAM) is the main point of contact for our Company with large community urology group practices. They play a crucial role in establishing our Company as an industry leader, supporting healthcare partners and providers, improving patient health outcomes, and becoming a trusted resource. This Associate Director, Urology Key Accounts (UKAM) role will have responsibility for accounts in the Great Plains geography, which covers 8 states: Arizona, Colorado, Minnesota, Nebraska, Iowa, North Dakota, South Dakota, Wisconsin. The selected candidate should live within the geography and be willing to travel to meet with customers in-person.

Requirements

• Bachelor’s Degree (BS, BA, or BSN) or a minimum of a high school diploma with at least 10 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)
• Minimum of 2 years of relevant experience in healthcare, life sciences industry, sales, account management, or managed care
• Valid Driver’s License
• Ability to travel ~50%
• Ability to build and develop meaningful customer relationships with senior healthcare executives and key opinion leaders
• Demonstrated financial acumen with ability to communicate value proposition and negotiate, if applicable
• Strong understanding of healthcare ecosystem
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations

Nice To Haves

• Advanced degree (MBA, MS, MSN, or PharmD)
• Local market relationships and customer knowledge within the oncology-urology specialty
• Current account management experience in large community urology group practices

Responsibilities

• Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.
• Ability to lead through challenging and ambiguous situations while ensuring that deadlines and objectives are met, by effectively prioritizing tasks based on urgency, impact, and resource availability.
• Ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus.
• Experience in navigating teams or stakeholders to achieve common goals.
• Understands applicable product portfolio to provide approved disease and product information to key decision makers and stakeholders within account(s).
• Leads Our Company's efforts to maximize appropriate utilization of its portfolio while bringing resources to customers that contribute to better outcomes for patients.
• Understanding external quality initiatives with the ability to clearly align and tailor response to customer’s needs using approved Company resources and messages.
• Understand all aspects of treatment decision factors, including but not limited to knowledge of protocols, sites of care, guidelines, or quality initiatives.
• Utilizes internal data and data analytics to understand account performance and identify opportunities for appropriate engagement.
• Knowledge of account ecosystems and current emerging market and business trends impacting assigned accounts.
• Develop and pull-through a coordinated and longitudinal account plan.
• A deep understanding of the unique dynamics of the business to business (B2B) market, including the various factors that influence buying decisions, such as competitive landscape, industry trends, and economic conditions.
• Ability to utilize approved messages and resources with appropriate healthcare business partners (HBPs) across the account.
• Coordinate across a network of local account teams to ensure contract pull-through and address local requests for contract terms or conditions.
• Establishes strategic approach to the account in alignment with approved guidance from the marketing teams.
• Aligns brand strategy and tactics with customer needs and business objectives to improve patient health outcomes.
• Builds trust and relationships with key decision makers and stakeholders and influencers to understand their objectives, goals, and challenges.
• Identifies approved resources that align with the customer’s needs.
• Develops a thorough understanding of all entry access points and knowledge of stakeholders who influence and operationalize access for the entire enterprise.
• Uses approved tools to capture, share and appropriately communicate internally about the customer.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior