Oncology Infusion Coordinator

Valley Perinatal Services•Phoenix, AZ

About The Position

This position will be responsible for procuring treatment authorizations through the insurance plans, confirming insurance eligibility and benefits for treatment, counseling patients on the out-of-pocket expenses and helping find external resources for payment assistance.

Requirements

Infusion billing experience required
Excellent verbal and written customer service skills
Strong analytical and problem-solving skills
Ability to read and interpret EOB’s
Excellent organizational skills and attention to detail
Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information
Other duties as assigned based on business need
Proficiency in Microsoft Office 365
Medical Terminology
High School Diploma or GED

Nice To Haves

Minimum 3-5 years’ experience as a patient financial counselor, intake coordinator specializing in infusion, chemotherapy and/or specialty pharmacy setting
Experience in Athena EMR

Responsibilities

Verification of patient benefits and eligibility for specific services and infusion medications
Verify referrals are on file for payers requiring one
Procurement of Authorizations for Infusion services
Preparation of cost estimates based on treatments plans established
Work closely with leadership in Revenue Cycle and Operations to closely monitor the Infusion services payer requirements and anticipate any issues that may arise
Follow up with patients regarding billing questions they may have regarding the services received
Work closely with MD and Clinical staff to pivot treatment plans as required by a patient’s insurance
Set up Prepayment plans for services and Payment plans for outstanding balances
Work with patients to find possible external resources to assist them with expenses incurred for their treatment plan, i.e.. Grants, co-pay assistance.
Serve as liaison for patient inquiries related to treatment plan, benefits and out of pocket costs