Oncology Concierge Pharmacy Technician

Onco360 • Louisville, KY

18h • Hybrid

About The Position

Oncology Concierge Technician – Onco360 Pharmacy Louisville, KY | Full-Time | Starting at $22.00/hr and up Sign-On Bonus: $5,000 for employees starting before July 31st, 2026. Schedule: Monday–Friday, shifts varying from 9:00 AM–5:30 PM or 11:30 AM–8:00 PM EST, some shifts include Saturdays. Join a mission-driven team making a difference in the lives of cancer patients. Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Louisville, KY. This is a full-time position, with Remote Work possible.

Requirements

• High School Diploma or GED
• 1+ years of pharmacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills
• Self-motivated, organized, detail-oriented, and adaptable to changing priorities
• Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.

Nice To Haves

• Certified Pharmacy Technician (PTCB)
• 3+ years pharmacy experience
• Specialty pharmacy experience

Responsibilities

• Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
• Phone support- Coordinate medication deliveries and collect co-payments.
• Inbound calls should be handled using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
• Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance
• Short/Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED