Onboarding Specialist Oregon City

Out of the Box Solutions•Oregon City, OR

8d•Onsite

About The Position

We're looking for someone exceptional who thrives on solving problems, creating order out of complexity, and delivering an exceptional experience for the people they serve. At Out of the Box Solutions, we support individuals with developmental disabilities and their families throughout Oregon. The onboarding experience is often a family's first impression of our agency—and one of the most important experiences we provide. This role requires someone who can think critically, manage multiple moving pieces, build meaningful relationships, and consistently follow through. The right person is equally comfortable navigating compliance requirements, supporting families, and ensuring nothing falls through the cracks. We're looking for someone who combines high emotional intelligence with exceptional execution—someone who is organized, proactive, detail-oriented, and motivated by excellence. If you take ownership of your work, enjoy being challenged, and take pride in delivering results while making a meaningful difference in people's lives, we'd love to meet you.

Requirements

Bachelor's degree required (Human Services, Social Work, Psychology, Business Administration, Healthcare Administration, Communications, or related field preferred)
Minimum of 2 years of professional experience in onboarding, human resources, healthcare administration, case management, client services, project coordination, compliance, or a related field
Demonstrated ability to manage multiple priorities, deadlines, and competing demands in a fast-paced environment
Strong written and verbal communication skills with the ability to communicate professionally with families, caregivers, community partners, and internal teams
Proven experience working with confidential information and maintaining a high level of accuracy and attention to detail
Exceptional technology proficiency with the ability to quickly learn new software, manage multiple systems simultaneously, and adapt to changing processes with minimal training while maintaining accuracy and attention to detail
Ability to independently problem-solve, exercise sound judgment, and follow tasks through to completion
Valid driver's license, reliable transportation and ability to pass all required state and agency background checks

Nice To Haves

Experience working with individuals with developmental disabilities or within the human services field
Experience with Medicaid-funded services, compliance, documentation, or state-regulated programs
Experience creating care plans, service plans, risk mitigation plans, or other client-centered documentation
Experience with onboarding, recruiting, employee relations, or personnel coordination
Experience working in a rapidly growing organization or high-volume environment

Responsibilities

Serve as the central point of coordination for new families and Direct Support Professionals (DSPs), ensuring every onboarding experience is welcoming, professional, compliant, and efficient.
Lead the onboarding process for families and Direct Support Professionals from start to finish.
Coordinate interviews, intake appointments, documentation, and onboarding timelines.
Communicate daily with families, Direct Support Professionals, referral sources, and internal team members.
Create care plans and assist with risk mitigation planning.
Ensure all state-required documentation is complete, accurate, and submitted timely.
Monitor compliance requirements and help maintain agency standards.
Track onboarding progress, metrics, and weekly reporting.
Identify roadblocks, find solutions, and ensure tasks are followed through to completion.
Create a positive, supportive experience while maintaining accountability and efficiency.