Onboarding Specialist

DSV•Clarksville, TN

1d•Onsite

About The Position

The Onboarding Specialist executes tactical elements of client onboarding, ensuring system configurations are accurate and completed on time. The role supports provisioning by validating and entering associate information and managing site-level hardware tracking. It works closely with the Customer System Provisioning Manager to communicate SLO metrics and escalate issues as needed. The position provides secondary support for client systems, helps resolve issues on the warehouse floor, and serves as the site lead for SAP Fieldglass integration of contingent labor and external service providers at new sites.

Requirements

At least 1 year of job-related or relevant experience.
Intermediate to advanced Microsoft Office skills.
Technical knowledge of technologies appropriate to assigned applications, business units, or regions.
Experience administering and maintaining infrastructure, software, or systems.
English reading, writing, and verbal communication skills.
Interpersonal communication skills, including listening, speaking, reading, and writing.
Mature communication and facilitation skills to communicate with all organizational levels.
Basic to intermediate skills in the listed communication and business competencies.
Business and financial acumen, including analyzing financial information, handling complexity, problem solving, and sound judgment.
Analytical skills, including data management, storing and mining information, learning, and following procedures.
Experience dealing with end users, vendors, and clients.
Ability to work under general supervision while using knowledge and experience to provide quality user support.
Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate during warmer and colder months.

Nice To Haves

1–3 years of experience is preferred.
Experience with Red Prairie, RF/RDTs, UNIX, or proprietary WMS.
Wi-Fi, RF systems, and equipment experience.

Responsibilities

Provide secondary support for the client’s systems solutions to the user community.
Identify and resolve system issues on the floor across all functions.
Maintain and update the hardware tracking database to ensure equipment readiness.
Develop and produce regular reports as needed for operations.
Conduct data validation checks to identify and resolve provisioning errors.
Meet Onboarding Service Level Objectives, including provisioning lead times and system accuracy rates.
Support the Customer Service Provisioning Manager during site launches.
Communicate provisioning issues effectively to management.
Act as the site lead for SAP Fieldglass, ensuring contingent labor and external service providers are integrated into the system ecosystem for new sites.
Perform other duties as assigned.