Onboarding Specialist

Wagepoint•Calgary, AB

1d•CA$48,000 - CA$65,000•Remote

About The Position

We’re looking for a talented Onboarding Specialist who’s eager to help small businesses feel confident using payroll technology even if they’ve never touched it before. You’ll guide new clients through setup, ensure compliance, and set them up for long-term success with Wagepoint. You will report directly to our Onboarding Team Lead.

Requirements

1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation.
Solid understanding of payroll compliance and taxation basics.
Willingness to learn and adapt as payroll legislation, internal processes, and product features change.
Strong communication skills with the ability to explain payroll concepts clearly.
Experience managing KYC/KYB and other compliance documentation.
High attention to detail and strong organizational skills.
Ability to investigate and resolve onboarding issues independently while knowing when to collaborate or escalate.
Comfortable working in a CRM-driven environment (e.g., HubSpot) to track onboarding progress, tasks, and client communication, along with tools like Google Workspace and video conferencing platforms.
Collaborative, self-directed, and adaptable in a fast-paced, remote environment.

Nice To Haves

You have your PCP designation or are working toward it.
You’re a member of the National Payroll Institute (NPI).
You’ve worked with payroll software or HR/payroll platforms.
You’re bilingual in French and English.
You’ve worked in a remote or distributed team environment.

Responsibilities

Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run.
Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements.
Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform.
Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track.
Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools.
Identify pain points and recurring issues in the onboarding journey and recommend improvements to streamline the process and enhance the client experience.