Onboarding Specialist

FabStation

14d•$75,000 - $100,000•Remote

About The Position

Onboarding Specialist - Remote (Canada) - Travel Required FabStation is transforming steel fabrication with augmented reality, helping teams improve accuracy, efficiency, and production workflows using cutting-edge technology. We are a fast-growing startup looking for an Onboarding Specialist to join our Customer Success team and help fabrication teams adopt AR technology to improve accuracy, reduce rework, and bring modern workflows into real production environments. Who We are Looking For You have worked in steel fabrication, construction, or other related manufacturing industries, and now you want to move into tech. You understand how fabrication happens. You have trained others, solved problems on the fly, and know how frustrating inefficient workflows can be. Now you want to use that experience to help teams work smarter, not harder.

Requirements

2+ years of experience in steel fabrication, construction, or a related industry
3+ years of experience in technical onboarding, education, or implementation roles
Comfortable working in shop/field environments
Willingness to travel (including internationally)
Strong communication and problem-solving skills
Fluent in English
Highly organized, takes clear notes, and ensures smooth handoffs
Experience with HubSpot or similar CRM tools
Fast learner, comfortable picking up new technology quickly
Self-starter who takes initiative without constant direction
Team player who collaborates well across teams
Comfortable teaching and explaining complex concepts simply
Adaptable and confident working with different teams and cultures
Legally authorized to work in Canada (no visa sponsorship) and able to travel globally

Nice To Haves

Degree in education, training, or instructional design
Experience with drawings, models, or fabrication workflows
Interest in AR or emerging technologies
Additional languages (French and/or Spanish preferred)

Responsibilities

Lead onboarding and training sessions (remote and on-site)
Travel to client sites to support implementation in real fabrication environments
Train teams on using FabStation
Support clients through their first projects and ensure successful adoption
Troubleshoot setup and workflow challenges alongside client teams
Share feedback with internal teams to improve onboarding and product experience
Maintain and improve learning guides, onboarding resources and Knowledge Base
Ensure clean documentation and handoffs back to Customer Success