Onboarding Specialist
About The Position
HireNow Staffing is acting as a direct placement partner for a growing software development startup seeking a high-potential Onboarding Specialist to join its Customer Success organization. This role is critical to the company's early customer experience. The Onboarding Specialist will own the journey from kickoff through go-live for a high volume of SMB customers, ensuring they activate quickly, understand the product, and achieve early value. This is a builder-role within a foundational Customer Success team, offering meaningful ownership and the chance to help shape onboarding processes as the business scales. This position is best suited for early-career professionals who thrive in fast-paced environments, take pride in follow-through, and enjoy helping customers succeed from day one.
Requirements
- 0–3 years of experience in onboarding, customer success, implementation, support, or a customer-facing role
- Experience within a SaaS, technology-enabled, or fast-paced service environment
- Ability to manage multiple priorities without letting details slip
- Strong communication skills, with the ability to explain product or technical concepts clearly and confidently
- Demonstrated accountability, reliability, and follow-through
- Willingness to work onsite in New York City
Nice To Haves
- Hospitality industry experience , particularly in high-volume or high-responsibility roles
- Exposure to startup environments (internships, early employee roles, founder experience, or startup competitions)
- Leadership experience in competitive sports, service-driven environments, or team-based roles
- Strong academic performance or evidence of high achievement and intellectual curiosity
- Comfort working in build-as-you-go environments where processes are still evolving
Responsibilities
- Own the end-to-end onboarding experience for SMB customers, from initial kickoff through successful go-live
- Guide customers through product setup, basic configuration, and core workflows to drive early adoption and confidence
- Manage multiple onboarding engagements simultaneously while delivering a responsive, high-quality customer experience
- Partner closely with Sales to ensure smooth handoffs, clear expectations, and alignment on customer goals and use cases
- Identify onboarding risks early and proactively communicate solutions, timelines, and next steps
- Contribute to the creation and improvement of onboarding documentation, templates, and enablement materials
- Ensure seamless transitions from onboarding to ongoing Customer Success or scaled support teams
- Maintain accurate records of onboarding progress, milestones, and customer readiness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
