Onboarding Specialist

PROSITES INC•Murrieta, CA

9h•$20 - $23•Onsite

About The Position

The Onboarding Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is top of mind and as such we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Your clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Requirements

2 Year degree preferred
A desire to learn Adobe Creative Suite (CS) Applications and Microsoft Office.
3+ years of customer service experience in a fast paced, customer focused, technical call center environment
Proficiency in HTML coding and web design
Strong understanding of SEO, SMM, PPC and overall internet marketing
Advanced understanding of domain records, including (A,MX,TXT,CNAME)
Familiarity with CRM, preferably Salesforces.com, or similar systems required
Proficient with Salesforce, Photoshop, Word, Excel, SEO, SMM, PPC, Facebook Ads
Strong time management skills
Excellent attention to detail

Responsibilities

Become the client’s trusted consultant by recommending best-practices for their products through recommended aesthetics, ease of navigation, and overall architecture
Set up and implementation of Facebook and LinkedIn business accounts for clients.
Respond to client communication via email, inbound/outbound calls, and case work in Salesforce.com.
Ensure clients are on-boarded effectively and lead clients successfully out of the 60 day trial.
Implement & Set-up new products: Call Tracking, SMM, Office Mojo, HTTPS, Reputation Monitoring, Portal, WordPress, etc.
Knowledge of Domains, DNS Records, Email troubleshooting
Perform edits through our proprietary website editor (required knowledge of Word, HTML, CSS)
Continuously monitor client feedback to guarantee a continuously high client satisfaction level
Have an extremely high level of ownership and responsibility; represent the client internally
Have a thorough understanding of the company's products and services, industry and client needs.
Engage in real-time troubleshooting with customers to resolve technical issues.
Educate current clients about the use of products and additional service opportunities.
Maximize opportunities to sell additional or upgraded services to clients as available, while providing a high-quality customer experience
Ensure a clear understanding of all elements of the strategy and how it supports the client’s business objectives.
Other duties as assigned by management