Copy of Onboarding Specialist

Wagepoint

1d • Remote

About The Position

At Wagepoint, we are seeking a talented Onboarding Specialist to help small businesses feel confident using payroll technology. This role involves guiding new clients through the setup process, ensuring compliance, and setting them up for long-term success with Wagepoint. The Onboarding Specialist will report directly to the Onboarding Team Lead.

Requirements

• 1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation.
• Solid understanding of payroll compliance and taxation basics.
• Willingness to learn and adapt to changes in payroll legislation, internal processes, and product features.
• Strong communication skills with the ability to explain payroll concepts clearly.
• Experience managing KYC/KYB and other compliance documentation.
• High attention to detail and strong organizational skills.
• Ability to investigate and resolve onboarding issues independently while knowing when to collaborate or escalate.
• Comfortable working in a CRM-driven environment (e.g., HubSpot) to track onboarding progress, tasks, and client communication.
• Familiarity with tools like Google Workspace and video conferencing platforms.
• Collaborative, self-directed, and adaptable in a fast-paced, remote environment.

Nice To Haves

• PCP designation or working toward it.
• Membership in the National Payroll Institute (NPI).
• Experience with payroll software or HR/payroll platforms.
• Bilingual in French and English.
• Experience working in a remote or distributed team environment.

Responsibilities

• Manage the end-to-end onboarding process for new Wagepoint clients, from account submission to the first successful payroll run.
• Ensure payroll accounts are configured accurately and in compliance with Wagepoint policies and government requirements.
• Deliver clear and effective training via calls, emails, and online sessions to help clients navigate Wagepoint’s payroll platform.
• Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams.
• Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations.
• Identify pain points and recurring issues in the onboarding journey and recommend improvements.

Benefits

• Professional development
• Career growth opportunities
• Flexibility
• Autonomy
• Recognition as one of Canada's Best Workplaces for Mental Wellness and Inclusion (in 2026)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed