Onboarding Specialist

AnewHealth

9d•Remote

About The Position

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. The Onboarding Specialist will grow ExactCare’s patient base throughout the United States by promoting and educating patients on our medication management solutions through phone-based medication assessments, registering patients for our services. The Specialist will build relationships with patients through exceptional customer service, strong education of ExactCare solutions, and acting as a go between the patient and their ExactCare pharmacy team.

Requirements

1+ year of pharmacy customer service experience
Certified Pharmacy Technician preferred
Excellent problem-solving ability
Energetic and compassionate phone skills required
Highly motivational and possesses persuasion skills
Team oriented and the ability to help others succeed
Very organized with strong attention to detail
Excellent with multitasking
Self-Starter with little to no supervision needed
Excellent communication skills; oral, written, facilitation and presentation
Proficient in MS Office suite
Passion to help people and enrich their lives

Nice To Haves

Associate’s degree in a related field, or equivalent experience to justify an exception.

Responsibilities

Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.
Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications
Responsible for achieving key performance metrics as set forth by the management team
Create positive first impression of AnewHealth/ExactCare and the unique services we provide.
Educate facilities, institutions and patients about ExactCare
Manage the patient assessment process to grow business and maintain referral relationships
Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team
Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.
Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
Open lines of communication with management team
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.