Onboarding Specialist, HI

Rezdy • Honolulu, HI

15d

About The Position

This role is ideal for someone who is energized by working directly with customers and making a tangible impact from day one. You’ll be on the ground in Hawaii, partnering closely with our local clients to onboard, train, and empower them to confidently use our platform, setting them up for immediate and lasting success.
As a key part of the customer journey, you’ll deliver a true white-glove experience, working cross-functionally with Sales, Account Management, and Support to ensure a seamless transition from initial onboarding through ongoing engagement. You’ll act as a trusted partner to our customers, anticipating needs, driving adoption, and helping them unlock the full value of our product.
We’re looking for a proactive, self-starting individual who takes initiative and thrives in a fast-paced, customer-facing environment. You’re a natural relationship-builder with strong interpersonal skills, paired with a solid understanding of technology and the ability to translate complex concepts into clear, practical guidance.

Requirements

• 1–3 years of experience in a customer-facing role (e.g., onboarding, implementation, customer success, or account management), ideally within a SaaS or tech environment
• Strong interpersonal and communication skills, with the ability to build trust and deliver engaging training to a wide range of customers
• A proactive, self-starter mindset with a high level of ownership and the ability to operate independently in a fast-paced environment
• Comfort translating technical concepts into clear, practical guidance for non-technical users
• Highly organized with strong problem-solving skills and the ability to manage multiple customers and priorities simultaneously
• Based in Hawaii (or willing to relocate), with the ability to travel locally for on-site customer engagement

Responsibilities

• Lead in-person and virtual onboarding experiences for new customers across Hawaii, ensuring a smooth and high-touch transition onto our platform.
• Deliver engaging, tailored training sessions that build customer confidence and drive immediate product adoption.
• Act as the primary point of contact during the onboarding phase, providing proactive guidance and white-glove support from day one.
• Partner closely with Sales to ensure seamless handoffs and alignment on customer goals and expectations.
• Collaborate with Account Management to support long-term customer success, retention, and growth opportunities.
• Work alongside Support to quickly resolve issues and ensure a frictionless customer experience.
• Build strong, trust-based relationships with customers by understanding their unique needs and workflows.
• Identify opportunities to improve onboarding processes, training materials, and the overall customer journey.
• Gather and share customer feedback to inform product improvements and internal best practices.

Benefits

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.
• You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees