Onboarding Specialist - Austin (hybrid)

Luxury Presence•Austin, TX

39d•Hybrid

About The Position

Luxury Presence is seeking an Onboarding Specialist to join their Client Success team. This role involves guiding clients through the build-out and design of websites, acting as a primary point of contact for the first 2-4 weeks. The specialist will translate client visions into actionable steps, manage project timelines, and ensure a high-quality product with excellent service. This is a hybrid role based in Austin.

Requirements

0-2 years of experience in software implementation, media agency work, or creative/client operations
Experience coordinating client calls, meetings, and projects in a fast-paced environment
A strong sense of empathy for clients and a high bar for the experience you deliver
The ability to think on your feet and find solutions when things don't go as planned
A can-do attitude and consistently positive energy

Nice To Haves

Understanding what great design looks like and articulating the details clearly to clients
Anticipating client needs and translating their vision into concrete next steps
Keeping yourself and your clients organized across a high-volume workload
Staying composed when things get complex — you don't rattle easily
Learning new tools and technologies quickly — you don't wait to be taught
Communicating technical complexity to non-technical clients with patience and clarity
Being a team player who helps others without being asked
Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus
An interest in luxury real estate (a genuine passion is even better)

Responsibilities

Managing a book of up to 60 active clients simultaneously from kickoff through website launch
Running 3-4 client Zoom calls per day (45-60 minutes each) to gather input, set expectations, and move projects forward
Translating client vision into actionable steps for internal teams, ensuring accuracy and quality
Monitoring project timelines and proactively addressing delays or blockers before they impact the client
Maintaining high CSAT scores and a target of 3-5 Google Reviews per quarter
Hitting a target of 15 website launches per month
Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds
Documenting client interactions and task management in Salesforce
Contributing to process improvements, new product rollouts, and team training/mentorship initiatives