Onboarding Specialist I

M3 • Lawrenceville, GA

1d

About The Position

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.
Description Summary: The Onboarding Specialist I is an entry-level role responsible for coordinating and executing customer implementation projects. This position ensures a seamless transition from Sales to Implementation by managing timelines, communicating status updates, and supporting customer readiness. The Onboarding Specialist I develops foundational knowledge of onboarding processes and plays a key role in ensuring a positive customer experience through accurate execution and collaboration.

Requirements

• 0–3 years of experience in customer onboarding, project coordination, or a related field.
• Proficiency in Microsoft Excel and project tracking tools.
• Strong communication and time management skills.

Nice To Haves

• Bachelor’s degree in business, Accounting, Hospitality, Information Systems, or a related discipline preferred.
• Familiarity with implementation or customer success environments in SaaS or service industries preferred.

Responsibilities

• Coordinate onboarding activities and manage project timelines under the supervision of senior team members.
• Serve as the primary point of contact for customers throughout the onboarding lifecycle, providing clear communication on deliverables, timelines, and expectations.
• Assist in scheduling, documentation, and milestone tracking using project management tools.
• Collaborate with Configuration, Training, Projects and Support teams to align onboarding activities with overall project objectives.
• Identify and escalate project risks, delays, or resource needs in a timely manner.
• Contribute to the development and improvement of onboarding documentation and templates.
• Participate in continuing education opportunities to enhance product knowledge and customer support capabilities.
• Maintain clear, professional communication with internal and external stakeholders throughout the onboarding process.
• Participate in process improvement initiatives to enhance customer satisfaction and onboarding efficiency.
• Demonstrate professionalism, organization, and a customer-first mindset in all interactions.
• Maintain confidentiality regarding customer and company data.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level