Onboarding Specialist I

J.B. Hunt Transport Services, Inc. • Lowell, AR

3d • Onsite

About The Position

Under routine supervision, this position completes DOT applications and onboards commercial, non-commercial, and contract drivers. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.

Requirements

• High school diploma/GED with 1 year of related experience, such as in a fast-paced office or call center, and/or military equivalent experience
• Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Aptitude to learn new computer programs quickly
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to maintain professionalism during challenging conversations and high-pressure situations
• Ability to perform in a fast-paced environment while managing multiple priorities
• Provide superior service resulting in a favorable perception of the company
• Comfortable navigating multiple computer systems and web-based platforms with speed and accuracy
• Strong interpersonal skills with the ability to work in a team environment that shares common goals and daily expectations

Nice To Haves

• Experience with Dynamics or ATS (Applicant Tracking Systems)

Responsibilities

• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance
• Request, order, and provide driver applicants’ travel arrangements using company software and communicating with internal partners (client managers and operations personnel) for potential details and hotel arrangements
• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met
• Gather and communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations
• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time
• Continue to promote the company to driver-applicants in the recruiting process. Ensure drivers have all pertinent information such as job descriptions and onboarding location.
• Receive phone applications, screen, and schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
• Balance inbound and outbound calls within a call center
• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED