Onboarding Specialist I

J.B. Hunt Transport Services, Inc. • Lowell, AR

7d

About The Position

Under routine supervision, this position completes DOT applications and onboards commercial, non-commercial, and contract drivers. The Onboarding Specialist documents information from driver applicants during the hiring process and assists drivers throughout the onboarding process.

Requirements

• Ability to provide effective written and verbal communication
• 1 year of related experience, such as in a fast-paced office or call center
• Basic experience in Microsoft Office Programs
• Aptitude to learn new computer programs quickly

Nice To Haves

• Experience with Dynamics or ATS (Applicant Tracking Systems)
• Written and verbal communication skills
• Basic time management skills
• Ability to influence across multiple levels
• Ability to think critically, problem solve, and troubleshoot
• Ability to remain professional during difficult conversations
• Ability to perform in a fast-paced environment while managing multiple priorities.
• Provide superior service resulting in a favorable perception of the Company.
• Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems.
• Strong interpersonal skills with ability to work in a team environment that shares common goals and daily expectations.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process
• Utilize various systems to document all contact with driver-applicants to improve internal communications and maintain compliance
• Request, order, and provide driver applicants’ travel arrangements using company software and communicating with internal partners (client managers & operations personnel) for potential details and hotel arrangements.
• Order driver-applicants’ pre-employment drug tests using company software to ensure DOT and company standards are met
• Gather & communicate pertinent information for safety, operations, and compliance personnel using various internal and external systems required for company policies and DOT regulations
• Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B. Hunt for a future time
• Continue to promote the company to driver-applicants in the recruiting process.
• Ensure drivers have all pertinent information such as job descriptions and onboarding location.
• Receive phone applications, screen, & schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
• Balance inbound and outbound calls within a call center

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED