Onboarding Specialist
About The Position
Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind’s platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner’s inquiries, issues, and feedback during the launch cycle. Who You Are: Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes An eager and enthusiastic learner who enjoys working within a team Adaptive, organized, and eager to learn new technologies and systems A natural problem solver and creative thinker
Requirements
- Bachelor’s Degree + 1 years of relevant experience
- Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
- Experience with project management, account portfolio planning, and/or prioritization
Nice To Haves
- Experience working with restaurants or food-related entities/clients
- Experience working in a training or operational capacity is a plus
Responsibilities
- Coordinate the onboarding and training of Restaurant Partners to inKind’s platform
- Manage personal queue of new projects, new location requests, and maintenance requests
- Serve as a subject matter expert on the implementation of inKind’s Restaurant Partner products and services
- Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
- Build relationships with external inKind partners to improve our implementation process for users
Benefits
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
