Onboarding Project Manager

Hussle Technology•Lehi, UT

1d•Onsite

About The Position

Hussle is hiring an Onboarding Manager to own the successful launch and implementation of new and expansion customers onto the platform. This role is responsible for turning signed contracts into fully deployed, adopted, and revenue-generating customers. This is not a passive project management role. This person is accountable for speed to launch, quality of implementation, and early-stage adoption signals that directly impact retention and expansion. The Onboarding Manager sits at the intersection of Sales, Product, Engineering, and Customer Success and is responsible for ensuring every customer goes live with a clear path to activation and growth.

Requirements

2+ years in Implementation, Onboarding, or Project Management roles
Experience working with SaaS platforms, preferably in:
Enablement tools
CRM / MarTech / SalesTech
Direct sales or field-driven models (strong plus)
Proven ability to manage multiple concurrent projects
Strong ability to drive timelines and hold stakeholders accountable
Experience working cross-functionally with technical teams

Responsibilities

Customer Implementation & Launch Ownership
Own end-to-end onboarding for new customers from contract signature through launch
Define and manage project timelines, milestones, and deliverables
Drive customers to launch within defined timeframes (typically 30–90 days)
Ensure all core components are configured: branding, content structure, integrations, user provisioning
Cross-Functional Project Leadership
Act as the central point of coordination across:
Sales (handoff + expectations)
Product / Engineering (integrations, builds, timelines)
Customer Success (post-launch ownership)
Identify risks early and proactively remove blockers
Maintain clear communication internally and externally
Adoption-Focused Onboarding Strategy
Design onboarding plans that drive:
Provisioned → Active user conversion
Early field engagement (sharing, content usage, training completion)
Guide customers on best practices for:
Content structure (Vaults / Media / Learn)
Communication strategy
Launch campaigns to drive field adoption
Integration & Technical Coordination
Oversee integrations with customer systems (back office, SSO, APIs, etc.)
Translate technical requirements into actionable plans with engineering
Ensure data accuracy, continuity, and system alignment
Customer Enablement & Training
Lead onboarding calls, trainings, and launch readiness sessions
Equip customers with a clear operating model for Hussle
Ensure stakeholders understand how to drive adoption internally
Documentation & Process Standardization
Build and refine onboarding playbooks, templates, and workflows
Improve time-to-launch and onboarding consistency across customers
Capture feedback loops to improve product and onboarding experience

Benefits

Competitive base salary with performance-based bonus tied to onboarding outcomes (launch speed, adoption, customer success)
Clear path for advancement into senior implementation, customer success, or revenue leadership roles
Direct visibility into impact on revenue, retention, and expansion
401k Matching
Medical, dental, and vision coverage
Access to mental health and wellness resources
Collaborative, high-performance office environment designed for speed and execution
Direct, in-person access to leadership across Sales, Product, and Customer Success
Faster decision-making and tighter alignment across teams
Team-driven culture with regular working sessions, white-boarding, and live problem solving
Opportunity to build and scale onboarding systems in a high-growth environment
Daily exposure to cross-functional decision-making and strategic initiatives
Accelerated learning through proximity to leadership and real-time execution