Onboarding Program Manager

Cloudflare • San Francisco, CA

12d

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin, TX Role Overview: We’re looking for a strategic and experienced Onboarding Program Manager to lead the development, execution, and optimization of our global onboarding programs. You’ll work cross-functionally with key partners including Recruiting, Places, HR, Learning & Development, IT, and Security to ensure a seamless, secure, and engaging experience for new hires, from offer acceptance through their first year of employment. As the Global Onboarding Program Manager, you’ll have the unique opportunity to shape the first impression our new employees have of the company, influencing their long-term success and engagement. You will be our main point of contact for driving our Onboarding Program optimization across the entire organization, with a critical focus on embedding security principles and robust identity verification processes into the new hire journey.

Requirements

• Bachelor's/Master's degree in a related field, with 5+ years of experience in HR, onboarding, or talent management, including at least 2 years in a program management or leadership role.
• Global Program Management: Proven experience developing and managing scalable remote, in-person, and hybrid onboarding programs within a fast-paced, global company.
• Security & Compliance: Strong understanding of data privacy principles and experience with global identity verification (IDV) and background check processes.
• Tech-Savvy: High proficiency with HRIS systems, especially Workday (strongly preferred), as well as onboarding tools and LMS. Experience with ticketing systems (Jira , etc.) is a plus.
• Communication & Collaboration: Excellent communication skills with the ability to build rapport, influence stakeholders, and work collaboratively with diverse, global teams.
• Organizational & Analytical Skills: Strong project management, high attention to detail, and a data-driven mindset with the ability to analyze metrics and solve problems proactively.

Nice To Haves

• Experience working in the tech industry is a plus.

Responsibilities

• Lead the end-to-end management of the global onboarding program, designing and implementing scalable virtual, in-person, and hybrid strategies for all business units.
• Own and orchestrate the global identity verification (IDV) and background check program for all new hires.
• Partner with our Security, Legal, and IT teams to continuously design, implement, and audit these verification protocols, ensuring they are rigorous, globally compliant, and scalable.
• Collaborate with key partners including Recruiting for seamless candidate handoffs, Places for in-office experiences, L&D for content optimization, and HR and IT to create a cohesive journey.
• Ensure growing regions, such as India, feel supported by developing personalized experiences and scalable processes that address local needs while maintaining global consistency.
• Manage and oversee all onboarding technology platforms, including Workday and the new hire portal, ensuring they are user-friendly, efficient, and up-to-date.
• Continuously assess and improve the onboarding process by developing and tracking KPIs (including security compliance and satisfaction), analyzing feedback, and making data-driven recommendations.
• Provide coaching and guidance to HR partners and hiring managers to ensure consistent, secure program delivery, and mentor junior members of the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees