Onboarding Program Manager

Harvey•San Francisco, CA

50d•$140,000 - $190,000•Hybrid

About The Position

As our Onboarding Program Manager, you'll own the end-to-end new hire experience globally. We want to build a truly world-class onboarding program. You'll own the playbooks, systems, and regional infrastructure that ensure every new Harvey team member– joining from anywhere in the world– feels excited, prepared, and certain they made the right choice. This role reports to our People Operations Lead, Tia Thomson, and partners with every function across Harvey to create seamless handoffs from day one through the first 90 days.

Requirements

5+ years of experience in onboarding program management, learning & development, employee experience, or similar roles at high-growth companies
Expertise in workflow automation and systems architecture – you should be excited about building and maintaining complex automations that orchestrate dozens of touchpoints
Exceptional project management skills with obsessive attention to detail
Grit, figure it out factor, ability to operate autonomously, high ownership, low ego – no task too small attitude
Outstanding cross-functional collaboration skills
Creative thinking that balances operational excellence with memorable, culture-defining moments
Metrics-driven mindset with experience establishing feedback loops and measuring program effectiveness
Someone to collaborate in the office at least three days a week. This role works best alongside cross-functional partners and benefits from fast, in-person problem solving.

Nice To Haves

Experience at companies that scaled from 500→1,000+ employees
Proven track record designing and scaling onboarding programs across multiple geographies
Experience with HRIS systems (we use Workday) and workflow automation tools

Responsibilities

Build Global Onboarding Infrastructure
Design bulletproof playbooks (run-of-shows, facilitator guides, troubleshooting protocols) that enable flawless execution by facilitators, anywhere
Launch regional onboarding hubs in London and Sydney with trained local facilitators
Own and optimize complex automation infrastructure and self-serve tools across our entire onboarding tech stack– including HRIS provisioning, calendar management, Slack channel creation, manager notifications, and multi-touchpoint communication sequences
Establish metrics and feedback loops to continuously improve the experience
Own the Full Onboarding Journey
Partner cross-functionally with Workplace, IT, RevOps, Engineering, Product, GTM, and more to build and execute our onboarding program
Orchestrate impeccable 2-day orientations for every new hire cohort — no detail overlooked
Continuously refresh programming to reflect our evolving product and team, developing modular content for different audiences (legal vs. non-legal backgrounds, functions, geographies)
Create seamless handoffs to functional teams and managers
Equip managers with training, templates, and frameworks to effectively ramp up their new team members
Deliver Memorable Employee Experiences
Build pre-boarding experiences that generate excitement before day one
Infuse Harvey's distinct culture into every touchpoint to make onboarding definitively "Harvey", creating standout moments that surprise and delight