Onboarding Manager

Cynet • Boston, MA

5h

About The Position

We are seeking a strong Onboarding Manager to lead and execute customer onboarding in the US. This role manages a small onboarding team (2–3 people) and is hands-on with deployment, configuration and training.
The role owns US onboarding as part of its scope (part-time) and works closely with PSMs, Sales, Support, and Product/R&D to ensure onboarding is executed consistently, risks are identified early, and customers reach value quickly.

Requirements

• 5+ years of experience in cybersecurity or enterprise SaaS, with technical focus.
• Hands-on technical background in deployment, integrations, or post-sales technical roles
• 2+ years managing customer-facing teams.
• Strong ability to explain complex technical topics to both technical and non-technical audiences.
• Proven experience identifying risks and driving mitigation plans in customer journeys.
• Proficiency with Salesforce and customer engagement tools.
• Strong project management, analytical, and process-oriented mindset.
• Excellent collaboration and stakeholder management skills.
• Fluent in English; Italian, Hebrew or Spanish is a plus.

Nice To Haves

• Italian, Hebrew or Spanish is a plus.

Responsibilities

• Own and manage the end-to-end onboarding journey, from post-signature handoff through onboarding closure.
• Lead and develop a team of 2–3 onboarding specialists.
• Guide and oversee technical deployment, configuration, and activation during onboarding.
• Deliver and support technical onboarding and product training for customers and partners.
• Ensure onboarding journey compliance, identifying at-risk onboardings and driving mitigation plans.
• Act as escalation point during onboarding, working with Support and R&D as needed.
• Collaborate with Sales and PSMs to align expectations, scope, and customer readiness.
• Educate customers on product usage and best practices to accelerate adoption.
• Capture onboarding feedback and provide actionable input to Product and R&D.
• Maintain accurate onboarding status, risks, and milestones in Salesforce.

Benefits

• Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
• Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
• Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
• Financial security: Country-specific life insurance and retirement programs
• Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed