Onboarding Manager

Nomic • New York City, NY

5d • Remote

About The Position

Nomic is the domain-specific AI platform accelerating the design and construction of the Built World. Nomic securely connects to existing data silos and infrastructure, enabling designers, engineers, and asset owners to automate work over drawings, specifications, standards, and firm knowledge. The Nomic Platform delivers turnkey AI workflows for high-value tasks like submittal review, code compliance, QA/QC, and project research. Nomic’s Developer API enables internal engineering teams to build bespoke AI implementations using domain-specific models purpose-built for complex, multimodal documents. With Nomic, every employee at a firm operates with the knowledge, quality, and speed of its most senior principals through AI agents grounded in real project data and governed by enterprise security.

We are hiring an Onboarding Manager to design, deliver, and scale how customers are onboarded to Nomic. This role is responsible for reducing time-to-value through automation, training systems, and repeatable onboarding processes. This is a scale-oriented role focused on building onboarding that works across customers, teams, and geographies.

Requirements

• 3+ years in onboarding, implementation, or solutions roles
• Experience scaling onboarding in enterprise SaaS environments
• Process-oriented with strong systems thinking
• Comfortable leading training for technical and non-technical users
• Strong written documentation skills

Nice To Haves

• Experience onboarding AEC customers
• Familiarity with ACC, Bluebeam, Procore, Egnyte, or BIM Tools

Responsibilities

• Lead onboarding from kickoff through production readiness
• Configure integrations, permissions, and initial workflows
• Ensure customers are ready to operate independently post-onboarding
• Design and deliver structured customer training programs
• Build and maintain onboarding documentation and playbooks
• Develop and evolve a customer-facing knowledge management system
• Identify opportunities to automate onboarding steps
• Reduce manual effort through tooling, templates, and workflows
• Partner with Product to improve self-serve onboarding capabilities
• Define onboarding success metrics and benchmarks
• Continuously improve onboarding speed, consistency, and quality

Benefits

• Competitive salary
• Equity participation
• Medical, dental, and vision coverage
• Flexible PTO and paid holidays
• Remote-friendly culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed