Onboarding Program Manager

Crusoe • San Francisco, CA

3d

About The Position

As the Onboarding Program Manager, you’ll help architect and operate a best-in-class global employee onboarding experience. This role is ideal for someone who thrives in ambiguity, moves quickly, and brings both precision and creativity to the table. You'll design experiences that reflect who we are today and evolve to meet the needs of tomorrow. In this role, you’ll balance strategy with execution; you’ll help design frameworks, manage logistics, curate content, and facilitate in person onboarding experiences. You’ll partner with leaders, key stakeholders, and subject matter experts to create new programs for specific teams, ensuring a consistent and inspiring experience for new hires joining Crusoe each week.

Requirements

• Equal parts strategic thinker and hands-on executor; you design great experiences and make them happen.
• Strong project manager who thrives in dynamic, fast-growth environments with multiple moving parts.
• Skilled at building relationships and collaborating across teams and geographies.
• Passionate about creating experiences that help people feel connected, informed, and ready to make an impact.
• Strong communication skills, executive presence, and ability to influence cross-functionally.
• Strong judgment and instincts, paired with curiosity and a willingness to evolve based on feedback and learning.
• Assertive and credible, with the ability to lead through influence and build trust across functions and levels—especially in environments without direct authority.
• Experience navigating highly matrixed organizations with multiple stakeholders and competing priorities.
• Experience with tools like Confluence, WorkRamp, Lattice, or other learning and knowledge platforms.

Nice To Haves

• Background in employee storytelling, first-year engagement, or manager onboarding is a plus.
• Ability and enthusiasm to travel to onboarding locations

Responsibilities

• Redesign the end-to-end onboarding experience, aligning it with Crusoe’s culture, growth, and strategic priorities.
• Curate an engaging new-hire journey that helps employees understand Crusoe’s mission, business model, and customer impact.
• Build new modular onboarding programs that adapt to our growing company, expanding footprint, and evolving business needs.
• Create brand-new, team specific functional onboarding programs to support unique needs of rapidly growing teams.
• Facilitate onboarding sessions and new hire welcome experiences regularly to ensure consistency and connection.
• Identify, train, and enable a cohort of top facilitators to deliver inspiring, high-quality day one orientation experiences.
• Create guides and templates to enable managers to best prepare for welcoming new hires into Crusoe.
• Collaborate across People, IT, Workplace, Design, and business leaders to deliver a seamless experience for every new hire.
• Build feedback loops and metrics to track onboarding effectiveness and accelerate new-hire productivity.
• Manage logistics, communications, and systems that make onboarding efficient, high-touch, and memorable.
• Support continuous improvement—testing, learning, and evolving as the company grows.

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300/month

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees