Onboarding/Orientation Specialist (28874)

KEITH TITUS CORP GROUP•Town of Brutus, NY

49d•$25 - $35•Onsite

About The Position

The Onboarding & Orientation Specialist is responsible for planning, coordinating, and delivering a comprehensive orientation and evaluation program for newly hired company drivers, owner-operators, and fleet owners. This position ensures that each driver is properly onboarded, understands Page Trucking’s policies and operating procedures, and satisfies applicable company, Department of Transportation, and Federal Motor Carrier Safety Administration requirements before being authorized to operate. The Onboarding & Orientation Specialist evaluates driver readiness, facilitates required training and documentation, administers road tests and equipment readiness evaluations, and provides a structured and professional onboarding experience that supports safety, compliance, operational success, and driver retention. This position serves as a key liaison among Recruiting, Safety, Risk, Compliance, Operations, Maintenance, Human Resources, Accounting, Settlements, and the Page Training Center.

Requirements

High school diploma or equivalent.
Valid Class A Commercial Driver’s License.
Experience in trucking, transportation, logistics, driver training, or a related field.
Working knowledge of DOT and FMCSA regulations and commercial driver compliance requirements.
Strong communication, presentation, facilitation, and interpersonal skills.
Ability to communicate expectations clearly to individuals and groups.
Proficiency with Microsoft Office applications and general computer systems.
Familiarity with driver-management, onboarding, or transportation systems such as Tenstreet, Motive, Paycom, or TMW.
Ability to maintain accurate records and handle confidential information appropriately.
Ability to coordinate multiple schedules, priorities, and stakeholders in a fast-paced environment.
Employees should take reasonable care of their health and safety no matter where they are or what they are doing.
This is especially true in the workplace, where your actions can affect both your own safety and that of others.
Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Nice To Haves

Previous experience coordinating driver orientation, onboarding, training, or safety programs.
Experience with end-dump, roll-off, and flatbed trailer operations.
Experience in molten metals, heavy industrial transportation, or other specialized transportation environments.
Knowledge of electronic logging devices and fleet-management systems.
Experience working with CDL drivers in a safety-sensitive environment.
Experience conducting or coordinating commercial driver road tests.

Responsibilities

Plan, coordinate, and facilitate in-person and virtual driver orientation sessions.
Deliver an introductory orientation presentation that covers company history, mission, vision, values, workplace culture, safety expectations, performance standards, and orientation agenda, requirements, and expectations.
Present and reinforce company policies, operational procedures, and safety standards.
Facilitate the completion of onboarding documentation, including employment forms, FMCSA-required records, company-specific forms and agreements, and owner-operator and fleet-owner documentation.
Verify that drivers are properly established in applicable company systems, including Motive, Tenstreet, Paycom Payroll and settlement systems, and other transportation or fleet-management systems.
Clearly communicate orientation schedules, requirements, and expectations to attendees.
Coordinate daily orientation logistics, including meals, training materials, meeting schedules, transportation, and classroom arrangements.
Ensure that drivers can successfully access and use Motive during orientation.
Provide training and verify each driver’s ability to complete essential Motive functions, including recording hours-of-service, completing daily driver vehicle inspection reports, submitting accident and incident reports, accessing assigned documents, messages, and workflows, and demonstrating a basic understanding of the platform.
Reinforce Page Trucking’s safety protocols, compliance requirements, and performance expectations.
Track and verify the completion of required training modules, assessments, and certifications.
Coordinate and conduct road tests for company drivers, owner-operators, and fleet owners in collaboration with Safety and the Page Training Center.
Evaluate driver readiness and promptly communicate any safety, training, compliance, or performance concerns to the Safety Director.
Help ensure compliance with applicable federal, state, and company requirements.
Monitor driver completion of assigned tasks in Paycom, Tenstreet, Motive, and other applicable systems.
Partner with Safety, Risk, and Compliance personnel to reinforce safe operating practices and reduce preventable incidents and violations.
Develop and manage the daily orientation schedule.
Coordinate presentations and meetings involving Human Resources, Safety, Maintenance, Compliance, Risk, Accounting, Settlements, Operations, Recruiting, Driver managers, and Executive leadership.
Schedule road tests, equipment evaluations, system training, and other required activities.
Coordinate owner-operator and fleet-owner meetings, including lease agreement discussions and equipment-related requirements.
Confirm presenter availability and communicate schedule changes to all affected parties.
Adjust orientation schedules in real time based on operational needs, presenter availability, equipment readiness, or driver progress.
Ensure that orientation activities occur in the proper sequence and within established timeframes.
Create a welcoming, organized, consistent, and professional onboarding experience.
Serve as the primary point of contact for drivers throughout orientation.
Respond to driver questions, concerns, and needs in a timely and professional manner.
Escalate operational, employment, safety, or compliance concerns to the appropriate driver manager, department leader, or Safety Director.
Build professional rapport with drivers to encourage engagement, accountability, and long-term retention.
Coordinate meals and hospitality arrangements, including lunch orders and, when applicable, dinners involving drivers and members of executive leadership.
Ensure that drivers understand available resources, points of contact, and expectations before completing orientation.
Maintain accurate, complete, and organized orientation records, including attendance, documentation status, training completion, certifications, road-test results, system access and task completion, and equipment assignments and agreements.
Track onboarding progress, outstanding requirements, compliance status, and orientation outcomes.
Print, distribute, scan, file, and store required records in accordance with company procedures.
Ensure that applicable documents, including trailer rental agreements, are signed, scanned, uploaded to Tenstreet, and provided to drivers.
Maintain organized electronic records in Tenstreet and other internal systems.
Prepare and provide reports related to orientation completion, driver readiness, training and compliance status, driver performance trends, orientation outcomes, and driver retention.
Protect confidential employee, driver, and company information in accordance with company policy and applicable requirements.
Work closely with Recruiting to support a smooth transition from applicant or candidate to active driver.
Coordinate with Human Resources to ensure that employment onboarding requirements are completed accurately and on time.
Partner with Safety, Compliance, Risk, and Operations to promote consistent messaging, standards, and expectations.
Communicate with Maintenance personnel regarding truck availability, repair status, equipment condition, and driver equipment readiness.
Collaborate with the Page Training Center and approved external trainers to coordinate training and assessments.
Schedule and confirm presentations, meetings, evaluations, and required activities with internal stakeholders.
Communicate unresolved onboarding issues to the appropriate department and follow through until they are addressed.
Prepare the classroom and ensure that training materials, equipment, supplies, and technology are ready before each session.
Collect, place, manage, and distribute lunch orders for orientation attendees.
Coordinate dinner or hospitality arrangements when required.
Monitor Paycom, Tenstreet, Motive, and other assigned systems throughout orientation to ensure timely task completion.
Follow up with drivers regarding incomplete documentation, training, or system requirements.
Print, distribute, scan, upload, and file required documentation.
Provide drivers with required physical or electronic copies of forms, agreements, and training materials.
Maintain professional communication through email, Microsoft Teams, telephone, and other approved company systems.
Provide regular orientation status updates to the Safety Director and other relevant stakeholders.
Perform other related duties as assigned.

Benefits

Meritain Aetna (offer two health insurance plans)
Company Sponsored HRA card
Colonial Supplemental Voluntary plans (accident, medical bridge, cancer & disability)
Dental
Vision (offer two plans)
Life Insurance
ER Life Insurance, 1x annual salary
Pet Insurance and Discount plan
EAP- Employee Assistance Program
Profit Share Program
401K and 401K match
PTO (Paid Time Off)