Onboarding Manager | ABA
About The Position
As the leader of our Onboarding Team, you will supervise and manage day-to-day operations, handling workload distribution, training, coaching, and performance management. You will actively monitor team productivity, service levels, and onboarding metrics to identify opportunities for continuous improvement. Beyond guiding your immediate staff, you will develop and deliver training programs for both team members and cross-functional partners, assist with workforce planning and resource allocation, and serve as the primary escalation point to provide troubleshooting support for complex onboarding issues. In this role, you will oversee the entire onboarding lifecycle from hire acceptance through completion, ensuring all deadlines and strict compliance requirements are met. This includes monitoring workflows, trackers, and queues to guarantee that all documentation, certifications, and pre-employment requirements are accurately processed and maintained. You will direct critical compliance functions—such as background checks, TB screenings, I-9 verification, and credentialing activities like NPI registration—while managing sensitive escalations, including offer rescissions and background screening reviews. To guarantee data integrity and regulatory adherence, you will conduct regular quality assurance reviews and audits across all onboarding procedures. Driving operational excellence is a key component of this position. You will manage our onboarding systems and platforms, developing comprehensive dashboards to track department reporting and workforce metrics. By generating and analyzing compliance reports and audits, you will lead process improvement initiatives to increase department efficiency, accuracy, and scalability. Furthermore, you will actively enhance our standard operating procedures (SOPs) and department documentation. To support our broader organizational hiring initiatives, you will partner closely with Recruiting, HR, Payroll, Training, Compliance, Credentialing, IT, and Operations, taking on special projects and additional duties as needed.
Requirements
- Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field preferred; equivalent experience may be considered.
- 3–5 years of onboarding, HR operations, workforce administration, recruiting operations, or related experience required.
- Previous supervisory, team lead, or management experience preferred.
- Experience working with onboarding platforms, HRIS systems, applicant tracking systems, and reporting tools.
- Experience supporting multi-state hiring and onboarding processes preferred.
- Strong organizational, analytical, problem-solving, and project management skills.
- Ability to manage multiple priorities, meet deadlines, and collaborate effectively across departments.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and reporting tools.
- Experience with Monday.com, OnePoint, or similar platforms preferred.
Nice To Haves
- Previous supervisory, team lead, or management experience
- Experience supporting multi-state hiring and onboarding processes
- Experience with Monday.com, OnePoint, or similar platforms
Responsibilities
- Supervise and manage day-to-day operations of the Onboarding Team, including workload distribution, training, coaching, and performance management.
- Monitor team productivity, service levels, and onboarding metrics to identify opportunities for continuous improvement.
- Develop and deliver training programs for team members and cross-functional partners.
- Assist with workforce planning and resource allocation.
- Serve as the primary escalation point for troubleshooting complex onboarding issues.
- Oversee the entire onboarding lifecycle from hire acceptance through completion, ensuring deadlines and compliance requirements are met.
- Monitor workflows, trackers, and queues to ensure accurate processing and maintenance of documentation, certifications, and pre-employment requirements.
- Direct critical compliance functions such as background checks, TB screenings, I-9 verification, and credentialing activities.
- Manage sensitive escalations, including offer rescissions and background screening reviews.
- Conduct regular quality assurance reviews and audits across all onboarding procedures.
- Manage onboarding systems and platforms, developing dashboards for department reporting and workforce metrics.
- Generate and analyze compliance reports and audits to lead process improvement initiatives.
- Enhance standard operating procedures (SOPs) and department documentation.
- Partner closely with Recruiting, HR, Payroll, Training, Compliance, Credentialing, IT, and Operations to support organizational hiring initiatives.
- Take on special projects and additional duties as needed.
Benefits
- Competitive pay
- Optional On-Demand paychecks through DailyPay
- 401K Plan with company match after 6 months of employment
- Paid Personal Time Off
- Paid Holidays
- Medical, Dental and Vision Insurance
- Performance and promotion raises
- Free Telehealth: Free 24/7 access to a doctor via telehealth for you and your dependents with no limits and no co-pays
- Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
- Employee Assistance Program: Free access to some support services (financial, legal, counseling etc.)
- Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
- Deals: Exclusive discounts and savings to 500+ companies and more!
- Travel: Discounts of travel essentials including hotels, rental cars, flights, excursions and more!
- Lab Testing Discounts: 10-80% off costs of routine lab work
- New Benefits RX: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
