Onboarding Liaison (Recruiting)

Loenbro•Cedar Rapids, IA

3d•Onsite

About The Position

The Onboarding Liaison owns background check submission and candidate follow-up for newly hired candidates, working alongside the Onboarding Coordinators to take these tasks off their plates. You'll make sure background checks are sent promptly after offer acceptance, follow up with candidates within 24-48 hours to push each check through to completion, and keep recruiters and onboarding partners informed so new hires can start on schedule. This is a great entry point into Talent Acquisition and HR operations for someone who is organized, personable, and detail-oriented.

Requirements

0-2 years of experience in HR, recruiting, customer service, administration, or a similar role
Excellent written and verbal communication skills
Strong organization and follow-through, with the ability to manage many open items at once
Comfort having professional but sometimes sensitive conversations with candidates
Proficiency with Microsoft Office or Google Workspace
Ability to handle confidential information with discretion

Nice To Haves

Basic knowledge of FCRA or background screening
Internship or coursework in HR, business, or a related field
Bilingual a plus
Proactive and persistent without being pushy
Detail-oriented, since small data errors can delay a check
Empathetic and professional with candidates in stressful situations
Dependable and deadline-driven
Eager to learn and grow within Talent Acquisition

Responsibilities

Send background check requests in the vendor platform within [24-48] hours of offer acceptance.
Review all open background checks daily and contact candidates within 24-48 hours if a check has not been started or completed, continuing follow-up until it is submitted.
Monitor the status of all open background checks and keep a tracker updated daily.
Contact candidates by phone, email, and text to collect missing information, documents, or authorizations.
Clearly explain the background check process and set candidate expectations on timing and next steps.
Coordinate with the background check vendor to resolve delays, discrepancies, or data issues.
Work alongside Onboarding Coordinators to take background check tasks off their plates and communicate check status so they can confirm readiness for day one.
Keep recruiters informed of status changes, delays, and at-risk start dates.
Escalate adverse or unclear results to HR/Compliance per company procedure.