Onboarding Coordinator

Sage Solutions Group•Royal Oak, MI

About The Position

Our client is seeking an Onboarding Coordinator who is responsible for leading client onboarding and implementation initiatives, ensuring a seamless transition from sales to successful deployment. This role partners cross-functionally with internal departments, external vendors, and customers to coordinate project timelines, maintain communication, and deliver an exceptional client experience.

Requirements

Demonstrate professionalism, integrity, accountability, and strong decision-making.
Exhibit clear execution skills with the ability to deliver accurate, timely, and dependable results.
Maintain a growth mindset with a commitment to continuous learning, self-development, and process improvement.
Apply strong critical thinking and problem-solving abilities to analyze situations, identify root causes, and develop creative solutions.
Possess exceptional organizational skills with the ability to effectively plan, prioritize, and follow through on multiple responsibilities.
Deliver a high level of customer service by responding promptly, demonstrating empathy, and driving positive outcomes in customer interactions.
Maintain composure under pressure while adapting effectively to changing priorities, unexpected challenges, and evolving business needs.
Exhibit a detail-oriented and process-driven mindset with a focus on building efficiency, consistency, and scalable workflows.
Work independently with strong self-management skills, including the ability to prioritize tasks, manage deadlines, and proactively identify/escalate risks.
Demonstrate excellent written and verbal communication skills, adapting communication style to diverse audiences and stakeholder needs.
Proficient in Microsoft Office Suite, including Excel and Outlook.

Responsibilities

Manage end-to-end client onboarding and implementation projects from kickoff through completion.
Develop and maintain project schedules to align customer expectations, internal resources, and operational timelines.
Coordinate logistics related to product/equipment procurement, delivery, and deployment activities.
Serve as the primary liaison between clients, internal teams, and external partners throughout the implementation process.
Facilitate project meetings, kickoff calls, status updates, and post-launch reviews.
Monitor project milestones, proactively identify risks, and implement solutions to maintain timelines.
Collaborate across departments to ensure all implementation requirements are completed accurately and efficiently.
Maintain consistent communication with stakeholders regarding project status, timelines, and deliverables.
Identify opportunities to improve implementation processes, workflows, and customer experience.
Support issue resolution and escalation management throughout the onboarding lifecycle.