Onboarding Consultant

Surgical Information Systems Careers•Alpharetta, GA

1d•Hybrid

About The Position

The Associate Implementation Consultant is the application subject matter expert throughout the implementation of the SIS Complete application and will contribute to the success of implementation projects from initiation to post activation support.

Requirements

Exposure to or Coursework with healthcare industry, ASC industry preferred
Exposure to coursework with SAAS software implementations
Skill in interpersonal communication, both verbal and written, across all levels of an organization.
Must be able to take a friendly approach to teaching all level of end users.
Must be able to motivate others to learn.
Strong organization and time management skills.
Skill in problem solving in order to provide issue resolution and troubleshoot where necessary.
Ability to work in a collaborative, team environment while taking ownership for one’s project.
Ability to take initiative and be a self-starter while working on projects.
Ability to quickly learn new concepts and apply them to new situations.

Nice To Haves

Experience with ASC Clinical and Billing Practices
Knowledge of perioperative regulatory compliance and best practice recommendations.

Responsibilities

Assist clients with application configuration, based on user needs and industry standards
Learn and Perform project management tasks to take clients through project life cycle
Train administrative and end users on the application.
Work with Managers to determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS).
Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project; including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, and issue tracking, and escalation.
Learn to identify client-associated risks and provide actions or solutions.
Give a hands-on approach to the implementation process.
Help to identify possible risks with the client on a continual basis during the project life cycle
Review, assess, and help manage the application scope of work and scheduling.
Exposure to and use of ASC billing practices
Assist and focus client in directing resources and efforts to achieve project goals.
Address client’s application issues and close all issues before transition to Support.