Onboarding Consultant

Kestra Holdings•Austin, TX

About The Position

This position is responsible for managing and overseeing the successful transition of new financial advisors and their teams to Kestra Financial Inc. The role involves acting as a project manager and primary point of contact for onboarding firms, ensuring efficient and timely transitions while delivering exceptional customer satisfaction. The consultant will host regular meetings, manage registration tasks, educate representatives on Kestra's policies, and leverage internal systems like Salesforce and SharePoint for tracking and file management. A key aspect of the role is resolving technical, operational, and procedural issues, often in collaboration with other departments and external partners. The consultant will also track progress, collect feedback for process improvement, and educate advisors on best practices. Facilitating relationships with internal departments and external partners, monitoring asset transfers, and collaborating with other consultants are also core responsibilities. Special projects as determined by the manager may also be assigned.

Requirements

3 years’ experience in the financial services industry.
Excellent communication (verbal and written) and time management skills.
Strong customer service and analytical skills
Intermediate financial services industry knowledge and/or experience
Must routinely exercise independent judgment and be able to work independently.
Must possess intermediate (or better) computer skills (Outlook, Word, Excel, and Power Point)
Strong presentation skills.
Must be able to manage projects efficiently and effectively, as well as meet established deadlines.
Must be very detail oriented and be able to work in a fast-paced environment.

Nice To Haves

Bachelor’s degree in a business-related field preferred.
Series 7, 65/66 preferred.
Life, Health & HMO Agent license a plus.

Responsibilities

Partner with 5-8 onboarding firms, serving as project manager and primary point of contact to ensure the efficient and timely transition of their book of business, while delivering exceptional customer satisfaction and a seamless, referrable experience
Host weekly Zoom meetings with assigned onboarding firms to drive engagement, address transition topics, answer questions, and ensure continued progress.
Ensure all required registration tasks for all producers and staff are completed, overseeing the entire process from signed Letter of Intent to graduation to service team.
Educate representatives and their staff on the policies and procedures of working with Kestra.
Leverage Salesforce to track and complete internal tasks for each firm, ensuring timely progress and completion of both personal and cross-departmental tasks.
Oversee firm-related electronic files in SharePoint to ensure transparency and seamless access for all team members.
Address and resolve any technical, operational, or procedural issues that arise during the transition – working with other departments and internal teams, as needed
Work closely with Technology Solutions team to resolve system integration problems and ensure advisors and their teams have full access to necessary tools and resources.
Track the progress of onboarding and transition activities, providing regular updates to Head of Onboarding on the status of each transition
Collect feedback from financial advisors to assess satisfaction levels and identify areas for process improvement
Address post-registration transition concerns, facilitating any additional training with Advisor Education team or resources needed.
Demonstrate strong critical thinking skills by asking critical questions, anticipating challenges and future needs, and finding solutions.
Educate advisors and their team on best practices including but not limited to taking great client notes, maintaining books and records, ways to reduce NIGOs, etc.
Facilitate introductions and relationships with internal departments (Wealth Consulting, Technology Solutions, Business Consulting, Producer Comp, Supervision, etc.) as well as preferred external partners (Redtail, Albridge, eMoney)
Collaborate with operational teams to ensure the efficient and accurate processing of account setup and transfer documentation after registration.
Monitor and report on the progress of assets under management and account transfers, as well as the number of NIGOs - adjusting strategies as necessary throughout the transition to ensure targeted goals are met.
Collaborate effectively with other Onboarding Consultants to achieve shared goals and drive project success.
Special projects as determined by manager.