Onboarding Concierge

NorthStar Anesthesia•Irving, TX

7h•Remote

About The Position

Responsible for the overall customer service and support of new clinical providers to join NorthStar Anesthesia. Their main task oversees the transition from applicant to employee. This position can be performed from anywhere within the United States. Candidates must have reliable internet access and be able to work effectively in a virtual environment. Work site attendance may be required from time to time in accordance with business conditions.

Requirements

High school diploma or equivalent required
1+ years’ experience in high volume recruiting, front line customer services, or similar Human Resources experience.

Nice To Haves

some college coursework preferred
Bachelor's degree in Human Resources or a related field strongly preferred
Relevant experience may be considered in lieu of educational requirements
Workday and ICIMS experience a plus

Responsibilities

Assists providers in providing support and direction to the new hire during the credentialing and onboarding process
Assists with new hire paperwork to ensure timely completion
Responds to communication in a manner that provides added value and generates significant customer satisfaction
Rapidly establishes a positive working relationship with the providers
Works in tandem with the Human Resources Department to manage provider expectations and ensure both departments have all information necessary for a smooth transition.
Works continuously on tasks until completion
Identifies problem areas, devises and delivers solutions to enhance quality of service and to prevent future problems
Communicates with facility leaders regarding new hire providers status on a weekly basis
Attends weekly triad meetings for all facilities
Analyzes, organizes and communicates provider feedback that delivers solutions, adds value, and enhances quality of service to prevent future problems.
Alerts responsible team members when contracts, drug tests, background checks, etc. are not yet complete in the onboarding process so they can follow up with the new hire
Creates a positive candidate experience for new hires
Provides clinical provider updates to the Corporate team on a weekly basis
Confirms clinical new hire start dates for the pay period to the team on a weekly basis
Work closely with Ops, HR, and hiring manager to ensure start dates are accurate.
Keeps constant communication with candidates, recruiters, and hiring managers to ensure timely completion of all required steps of the hiring and credentialing process.
Provides guidance to leaders on processes and procedures related to pre-hire/new hire documents.
Oversees the transition from applicant to employee.
Promotes NorthStar Anesthesia’s Core Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.