Onboarding & Compliance Manager

Beacon Mobility•Houston, TX

2d•$70,000 - $80,000•Onsite

About The Position

The Manager of Onboarding and Compliance is responsible for leading ADROIT's contractor onboarding and compliance programs to ensure a deliver a consistent pipeline of qualified, compliant, and ride-ready contractors. This role oversees the Onboarding Specialists, manages onboarding operations, and ensures all contractors meet company, customer, regulatory, and contractual requirements.

Requirements

Bachelor's degree in Business, Compliance, Operations, Logistics, Safety, Human Resources, or related field preferred.
3-5 years of experience leading onboarding, compliance, operations, or related functions.
Experience managing employees and performance expectations.
Working knowledge of compliance programs, audits, credential management, and regulatory requirements.
Strong organizational, analytical, and problem-solving skills.
Excellent communication and relationship-building abilities.
Proficiency in Microsoft Office and Google Workspace, including Excel/Sheets.
Ability to work on-site in Houston, TX.
Performs all duties and responsibilities as required to support the needs of the business.

Nice To Haves

Leadership and team development
Compliance and audit management
Process improvement
Analytical thinking and problem solving
Attention to detail and accountability
Cross-functional collaboration
Time management and organization
Adaptability and continuous improvement
Strong written, verbal, and presentation skills

Responsibilities

Oversee the daily activities of the Onboarding Specialists, ensuring onboarding targets, productivity goals, and key performance metrics are consistently achieved.
Provide coaching, training, and support to Onboarding Specialists while removing obstacles that impact onboarding performance.
Create and maintain onboarding programs, packages, and requirements for new and existing service areas.
Ensure ADROIT systems accurately reflect onboarding workflows, document repositories, and contractor requirements.
Develop, document, and continuously improve onboarding processes and standard operating procedures.
Monitor onboarding funnel performance, contractor conversion rates, onboarding cycle times, and fulfillment readiness.
Lead contractor compliance operations, including document review, credential verification, background screening requirements, and ongoing compliance monitoring.
Ensure compliance with applicable local, state, federal, contractual, and company requirements.
Manage driver qualification files, credential tracking, renewal monitoring, and document expiration processes.
Conduct internal compliance audits and reviews to identify gaps and implement corrective actions.
Maintain accurate compliance records and ensure audit readiness across all service areas.
Assist with investigations, documentation reviews, and resolution of compliance-related concerns.
Monitor compliance metrics and trends and provide regular reporting and recommendations to leadership.
Support compliance training initiatives for employees, contractors, and providers.
Oversee vehicle camera installation, compliance, video requests and asset tracking.
Serve as the primary liaison between Onboarding, Fulfillment, Client Relations, and Operations teams to ensure contractor readiness aligns with service demand.
Lead regular cross-functional meetings to review onboarding progress, compliance performance, operational challenges, and growth initiatives.
Partner with Operations leadership to support service launches and expanding markets.
Coordinate with internal teams to ensure alignment on onboarding, quality, compliance, and operational goals.
Monitor and report onboarding and compliance KPIs to leadership.
Identify trends, risks, and opportunities to improve efficiency, contractor experience, compliance performance, and operational readiness.
Develop and implement corrective action plans when compliance or onboarding deficiencies are identified.
Perform other onboarding, compliance, operational, and leadership-related duties as assigned.