On Site Support Technician

TEKsystems•Mount Crawford, VA

4d•$28 - $32•Onsite

About The Position

Our client is looking to hire a On-Site Support Technician for a 4-6 week contract. The technician responsible is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Requirements

Knowledge of advanced computer hardware, including SSDs and general peripherals.
Experience with desktop and server operating systems, including Windows 7, Server 2008, and above.
Extensive experience supporting Microsoft Office, SAP, Altiris, and Ghost.
Strong working knowledge of diagnostic tools like PowerShell commands, ALTools, and Anti-Malware tools.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Extensive knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.

Responsibilities

Ensure proper computer operation so that end users can accomplish business tasks.
Actively resolving escalated end user help requests within established SLAs.
Give in-person, hands-on help at the desktop level.
Assist in performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of servers, client-side devices, such as laptops, desktops, and mobile phones.