On-site Supervisor

DOCUmationSan Antonio, TX
Onsite

About The Position

Supervises day-to-day operations and is the point person on site for customer issues and operations along with maintaining SLA’s. Functions as a production specialist and other operations worker as required by the site.

Requirements

  • Must have experience in operation of production and other equipment, performing required jobs.
  • Must be detailed-oriented with the ability to multi-task in a fast-paced environment.
  • Must have experience and ability to set goals, prioritize specific and realistic objectives.
  • Must have experience and ability to provide informal training to customer and employees.
  • Must be proficient in PC skills to include Fiery, Adobe, Microsoft Office.
  • Must have the ability to effectively handle challenging customer situations.
  • Must have the ability to inspire and motivate individuals by maintaining a positive work environment.
  • Must have the ability to demonstrate effective communication with employees and clients, encouraging open and honest communication.

Responsibilities

  • Handles formal contact with the customer on a daily basis.
  • Responsible as a print production specialist and other operations required at the site.
  • Meets quality expectations and meets deadline expectations of all required site jobs and operations.
  • Provides training on workflow and machine operations required onsite.
  • Maintain logs for management reports as needed.
  • Responsible for holding direct reports accountable for maintaining site expectations & professionalism.
  • Manage, upkeep, and provide first responder service on equipment fleet.
  • Collect meter reads monthly.
  • Answer customer questions regarding status or feasibility of job requests.
  • Perform other duties as assigned.

Benefits

  • Generous Paid Time Off (PTO) policy.
  • Parental and caregiver leave.
  • Tuition reimbursement.
  • Quarterly bonuses for eligible positions.
  • Paid holidays.
  • 401(k) plan with employer match.
  • Free employee-only health insurance.
  • Paid Volunteer Time Off (VTO)
  • Pre-paid legal coverage available
  • FSA and HSA options
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