On-site Specialist

DOCUmation•San Antonio, TX

1d•Onsite

About The Position

DOCUmation is a managed service provider (MSP) that offers technology solutions to businesses across Texas; these services include, but are not limited to, managed print, managed IT, and facilities management (FM). The Onsite Specialist is responsible for delivering comprehensive onsite services at a customer location. This role supports daily operations across print production, mailroom and scan center services, courier operations, meeting room furniture configuration, and copier/ printer fleet management. The ideal candidate demonstrates strong customer skills, clear communication, and a solid understanding of print shop and mailroom workflows.

Requirements

Working knowledge of Microsoft Office or similar office productivity applications.
Strong attention to detail with the ability to multi-task in a fast-paced environment.
Excellent customer service and communication skills.
Clean driving record.
Must maintain a valid driver's license and an acceptable driving record throughout employment.
Must successfully meet all company driving and insurance eligibility requirements.

Nice To Haves

Solid understanding of print shop and mailroom workflows.

Responsibilities

Manage daily mailroom operations, including sorting, distributing, packaging, and delivering mail and parcels.
Ensure all incoming and outgoing mail is processed accurately and within established service timelines.
Operate production copying and printing equipment, including finishing devices such as cutters, folders, and binding equipment.
Support scan center operations by preparing documents, performing scanning tasks, and conducting quality control checks.
Troubleshoot and resolve equipment or workflow issues related to printers, scanners, and production devices.
Perform courier services using a company-provided vehicle.
Carry out additional duties as assigned to support operational needs.