On-Site Specialist (Bilingual)
Elwood Staffing•Wyomissing, PA
•Onsite
About The Position
The On-Site Assistant supports the overall success and improvement of the client's On-Site program. The On-Site Assistant will assist, as directed, with guiding the activities of all associates to ensure job performance standards are met or exceeded. They will create a strong bond with all temporary associates, reinforcing the employer-associate relationship and their commitment to the client. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.
Requirements
- Bilingual: fluent in Spanish and English.
- Experience in a customer service role preferred.
- Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.
- Excellent computer skills including proficiency in Microsoft Office suite.
- Strong verbal and written communication skills.
- Organized, determined, detail-oriented, and able to multitask in a fast-paced environment.
Nice To Haves
- Experience in a customer service role preferred.
Responsibilities
- Develop a strong working relationship with the client's management team.
- Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
- Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
- Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
- Assist with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability.
- Maintain regular contact with the current pool of temporary associates to clarify their availability for future assignments.
- Respond to client and temporary associate concerns promptly; recommend and/or implement steps to resolve problems, prevent their reoccurrence, and document according to standard operating procedures.
- Complete injury reports and assist injured workers in getting medical treatment following company policy and procedures.
- Conduct new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting.
- Maintain regular and balanced time with client supervisors, management, and on the production floor with associates.
Benefits
- Competitive salary
- Health, Dental and Vision plan
- Prescription drug plan
- Life and Supplemental Life Insurance
- Short and Long - Term Disability
- 401K Plan with company contribution
- Telemedicine - Teledoc
- Employee Assistance Program
- Access to Benefit Advocates
- Discount tickets, travel, and shopping-Working Advantage
- Dell computer discount
- Enterprise Rental Car discount
- Chairman's Club
- Anniversary awards program
- Tuition reimbursement
- Certified Staffing Professional training and certification
- $500 bonus paid for completion of approved Professional Certification
- $500 Recruitment Incentive for Internal Careers
- Bereavement Leave
- Paid Time Off & Paid Holidays
- Progressive training and development
- Opportunities for advancement throughout our company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
