On-Site Service Specialist Part Time 30 WICHITA, KS

Grainger Businesses • Wichita, KS

3d • $20 - $25 • Onsite

About The Position

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Requirements

• 3 years' experience in customer service or warehouse environment
• High School diploma or equivalent
• Technical skills and experience solving problems
• Managed several projects simultaneously
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Responsibilities

• Perform machine break/ fix activities for different machines at the customer's site
• Implement territory work relating to customer inventory projects
• Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
• Perform implementation responsibilities for new customers or new services
• Assist customers with staging, labeling and organizing product at a customer site.
• Complete product relocation and discontinuation process
• Will cover PTO and will have route based responsibilities and activities when needed.
• Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED