On-Site Service Representative Part Time 20 Lancaster,TX

Grainger Businesses • Lancaster, TX

7d • Onsite

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. Grainger serves over 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. The company had 2024 revenue of $17.2 billion across its two business models: High-Touch Solutions (approximately 2 million MRO products and services) and Endless Assortment (Zoro.com and MonotaRO.com). The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through customers' inventory management (KeepStock) program. OSRs also collaborate with partners to implement sales strategy and help customers understand Grainger's MRO solutions.

Requirements

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED