On-site Property Manager I (Temporary)

Little Tokyo Service Center • Los Angeles, CA

2d • $28 - $33 • Onsite

About The Position

The onsite Property Manager I is responsible for the day-to-day operational execution of an affordable housing community and serves as the primary point of contact for residents, applicants, vendors, service providers, and property management leadership. The Property Manager I is responsible for maintaining a safe, clean, well-maintained, and welcoming community; supporting leasing and occupancy; maintaining accurate property and resident records; and ensuring compliance with applicable laws, regulations, funding requirements, and company policies. Because this is an onsite position, the Property Manager I is required to reside at the property in a company-provided apartment and may be asked at times to respond to property matters, including emergencies, during evenings, weekends, and holidays.

Requirements

• High school diploma or GED required
• Minimum of one to two years of residential property management or onsite property management experience.
• Strong administrative, organizational, recordkeeping, and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Mathematical and analytical skills, including the ability to review resident-account information.
• Proficiency with Microsoft Word and Excel
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while collaborating effectively with supervisors, coworkers, residents, vendors, and service providers.
• Proof of eligibility to work in the United States

Nice To Haves

• some college or relevant education preferred
• Experience with affordable housing programs such as LIHTC, HCD, LAHD, and/or Section 8 preferred.
• Experience working with formerly unhoused individuals or residents with special needs preferred for supportive housing positions.
• experience with property management software is a plus
• Bilingual skills are a plus.
• Valid California driver's license, automobile insurance, and an acceptable driving record may be required.

Responsibilities

• Assist with the day-to-day operations of the property in accordance with company policies, procedures, budgets, and applicable laws and regulations.
• Assist with the maintenance of the property office, records, files, resident documentation, and other administrative materials in an accurate, organized, and professional manner.
• Maintain regular office hours and provide professional customer service to residents and visitors.
• Assist with preparing and submitting operational, financial, incident, and other reports within established deadlines.
• Assist with monitoring property expenses, review invoices for accuracy, and assist with explanations of budget variances.
• Process purchases, invoices, and other property-related administrative transactions in accordance with established procedures.
• Promptly report unusual conditions, incidents, resident issues, property concerns, or other matters requiring management’s attention.
• Collect and process monthly rents and other applicable charges in accordance with established procedures.
• Complete deposits in accordance with procedures and maintain accurate documentation of all transactions.
• Process rent adjustments and post charges, late fees, work-order charges, and other resident account transactions as authorized.
• Monitor delinquent accounts and pursue collections in accordance with procedures and applicable laws.
• Prepare and distribute notices related to rent, lease compliance, and community rules.
• Maintain organized files (paper and digital) for leases, move-in/move-out packets, and correspondence.
• Maintain an active waiting list and contact prospective applicants and referral agencies as directed.
• Show available apartments and lease vacant units in a timely and professional manner.
• Assist with applications, eligibility determinations, initial certifications, and move-ins / move-outs.
• Complete rental agreements and ensure required documentation is properly executed and maintained.
• Conduct and/or assist with income recertifications and obtain required tenant information.
• Maintain accurate, complete, confidential, and audit-ready resident files.
• Maintain compliance with applicable LIHTC, HUD, HOME, HCD, LAHD, Section 8, Fair Housing, and other funding or regulatory requirements, as applicable to the property.
• Assist with audits, compliance reviews, inspections, and requests for documentation from management, regulatory agencies, or other authorized parties.
• Respond to resident questions, concerns, and requests in a timely manner and document issues appropriately.
• Enforce lease provisions, community rules, and property procedures fairly and consistently.
• Issue notices of lease or rule violations in accordance with procedures and applicable law.
• Refer residents to social service agencies or other community resources when assistance is needed.
• Meet regularly with resident services staff, case managers, or other service providers, as applicable, to address resident concerns and promote housing stability. Escalate matters that require management intervention.
• Assist supervisory staff and legal counsel with unlawful detainer, eviction, or other legal proceedings.
• Prepare and maintain documentation supporting lease enforcement actions and recommendations.
• Conduct regular, including daily as appropriate, inspections of the property, buildings, grounds, common areas, vacant units, and community spaces.
• Maintain a clean, safe, attractive, and well-maintained environment throughout the property.
• Oversee the preparation of vacant units and ensure they are made ready for occupancy in a timely manner.
• Coordinate and follow up on maintenance requests and ensure work orders are properly generated, tracked, completed, and closed.
• Communicate with security personnel and assist with addressing security concerns when appropriate.
• Document and report incidents involving injury, property damage, security concerns, or other unusual events.
• Support activities to advance the mission of LTSC to create positive change for people and places.
• Participate in meetings, training programs, and other professional development activities as required.
• Assist with other properties or operational functions when reasonably requested.

Benefits

• Paid sick leave and vacation leave
• Paid holidays including your birthday and the week between Christmas and New Year's
• PTO pay is provided when you’re required to work during an organization-wide closure or floating holiday.
• Full health coverage for employees through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED