On-Site Manager (CP)

Manpower•Chicago, IL

3h•Onsite

About The Position

The OnSite Manager ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the OnSite Manager is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence. The OnSite Manager drives operational success and client satisfaction by leading in four key areas: Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the OnSite Manager creates a positive impact on both the workforce and client partnerships, ensuring Manpower’s standards are met and exceeded. The OnSite Manager fosters a culture of accountability, collaboration, and continuous development. By mentoring and guiding team members and/or talent, the OnSite Manager empowers individuals to excel in their roles while promoting open communication and teamwork. The OnSite Manager is committed to building a motivated, engaged, and high-performing team that delivers exceptional service to both clients and talent. Team size may vary based on client and site location.

Requirements

3+ years in staffing, and/or sales industry experience
High school diploma or equivalent
Digital Literacy: desktop applications (MS Suite, SharePoint, Outlook, Workforce Management Systems)

Nice To Haves

Bachelor’s degree
Previous experience in Client Environment (Vertical knowledge)
Experience managing onsite programs in staffing/workforce solutions industry

Responsibilities

Ensure seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio.
Provide leadership, oversight, and direction to the service team.
Deliver a positive experience for both clients and talent.
Maintain operational efficiency, client satisfaction, and the smooth execution of all service processes.
Act as the primary point of contact for client communications and service excellence.
Drive operational success and client satisfaction by leading in Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving.
Ensure smooth operations, KPI management, and adapt to client needs.
Foster a culture of accountability, collaboration, and continuous development.
Mentor and guide team members and/or talent.
Empower individuals to excel in their roles while promoting open communication and teamwork.
Build a motivated, engaged, and high-performing team that delivers exceptional service to both clients and talent.
Oversee or directly manage data entry tasks to ensure all client and talent performance data is accurately captured.
Monitor time entry, track attendance, and oversee payroll and invoicing processes.
Conduct contract compliance audits on a quarterly basis to ensure adherence to agreed terms and conditions of the client.
Ensure all talent placed is continuing to meet all onboarding requirements.
Ensure that safety reports and any feedback from both talent and clients are documented and maintained for accurate records.
Prepare and deliver client-specific reports, ensuring all data is accurate and reconciled.
Cross-reference talent timesheets to ensure that hours, rates, and other critical details align with the client’s requirements.
Maintain regular communication with clients to ensure transparency and accuracy in reporting.
Process any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands.
Make real-time adjustments and coordinate with internal stakeholders to align resources with client needs.
Check in with talent, asking about their experience, addressing any concerns, and offering support where necessary.
Review performance metrics and address any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence.
Discuss issues such as performance concerns or safety violations in a private location, document them, and address them to ensure continuous improvement and a safe working environment.
Wrap up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day.
Review any safety incidents or near-misses that occurred during the day, documenting them and collaborating with the safety team to address any hazards.
Provide updates to clients regarding the day’s activities, including any safety or performance highlights.
Reconcile all data, and address any concerns from the client or talent promptly to ensure smooth operations the following day.