Part-Time On-Site Manager | The Gemma

Southwest Equity Partners, Inc. • Encinitas, CA

7d • Onsite

About The Position

The On-site Manager is responsible for the day-to-day operations of the assigned property, including managing residents, daily activities, and property resources to achieve budgeted financial and operational goals. This role ensures compliance with Company policies, Fair Housing, ADA, FCRA, and other relevant housing laws. The On-site Manager supports residents by handling leasing, new resident assistance, maintenance requests, accounting and rental issues, move-in/move-out duties, and other resident-related functions.

Requirements

• Strong interpersonal skills and the ability to work under time constraints
• Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
• 2+ years of property management experience; multi-unit experience a plus.
• Excellent oral and written communication skills
• Experience in supervisory role and managing staff
• Proficient in Appfolio property management software or other similar property management software
• General office, bookkeeping and sales skills
• Computer literate, including Microsoft Office Suite
• Must be detail oriented and able to focus with frequent interruptions
• Maintains confidence and protects operations of business by keep information confidential
• Ability to operate in an open work area with moderate everyday noise
• Ability to work from multiple locations
• Ability to perform other duties as required
• Must possess the ability to detect auditory and/or visual alarms
• Must be available to work extended/flexible hours and weekends, as needed.
• Must qualify as a resident.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Be the point-of-contact for all potential, new and current residents for site visits, leasing duties, rental inquiries and processing, property tours, rent collection, reporting and maintenance issues.
• Maintain high occupancy and rent levels in accordance with the property specific plan.
• Achieve resident satisfaction and retention goals by resolving complaints and concerns in a timely manner, and answering questions concerning rent and fee payments.
• Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.
• Develop, produce and coordinate resident communications, including newsletters, surveys, lease violation letters, and other communications.
• Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events.
• Evaluate the appearance and overall curb appeal, landscape, office environment and vacancies daily, ensuring the leasing office, tour path and model(s) are ready for show daily.
• Check the answering service throughout the day for messages and return calls as necessary.
• Provide input into the development of property budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.
• Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted timely, making financial bank deposits, and reviewing monthly financial status reports.
• Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges.
• Gather, analyze, and interpret market and economic trends impacting the property and implement marketing and leasing strategies to achieve occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly, and ensuring the maintenance team complies with Company standards for service requests.
• Conduct regular property inspections to ensure the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness, and appearance.
• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to owner requests.
• Develop new ideas and programs to enhance events, amenities, and the overall Resident experience.
• Act as Residents’ primary contact and proactively communicate with them, understanding their lifestyle, preferences, and needs to ensure personalized and high-quality services.

Benefits

• Hourly pay rate - $20.00
• Paid semi-monthly (2x per month)
• Annual Performance Bonus Eligible
• 401(k) program – eligible to join after one full quarter of employment, to include company matching as required
• Rent – a 1/3 discount on prevailing market rental rates for an onsite apartment (subject to separate agreement). No other ancillary fees are included in the discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager