On-Site Lead

Patriot Enterprises • Fort Campbell, KY

3d • Onsite

About The Position

The On-Site Lead will serve as the primary point of contact for the location and will be responsible for leading the team. This role involves providing essential support services to members of the Armed Forces, their families, civilians, and contractors, ensuring exceptional customer service. The position requires the ability to process applications, determine eligibility, and provide products in various MS Office formats. The Lead will also be responsible for tracking and meeting required deadlines for reports and deliverables, and referring complex issues to appropriate personnel.

Requirements

• Support service/customer service experience
• Present a professional appearance that is appropriate for the position.
• Possess excellent customer service skills.
• Possess a general understanding and the ability to perform basic tasks associated with Army Personnel Services.
• Be able to pick up new skills quickly.
• Understand and be able to perform basic tasks on Army Personnel Information Systems.
• Speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Possess Microsoft Office experience specifically Word, PowerPoint and Excel.
• U.S. Citizen required.
• Must pass an extensive background investigation.

Nice To Haves

• Military background/familiarity preferred
• Previous Army 42A experience with a general understanding of Army personnel services support
• May require understanding and the ability to use IPPS-A

Responsibilities

• Serve as the Team Lead and the location's primary point of contact.
• Provide the PM with metrics and quantitative values for each metric that must be reported.
• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors.
• Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools to include Word, Excel and PowerPoint.
• Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide.
• Perform basic tasks associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A, Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables.
• Refer recognized problems to others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed