On-Site Field Technican
About The Position
At NetSource One, a New Charter Technologies Company, we are seeking an On-Site Field Technician to provide dedicated, hands-on IT support at a client location. This role is fully on-site and based at a client facility in Flint, Michigan or Oakland County, Michigan, with a consistent Monday through Friday schedule. The Field Technician serves as the front-line IT presence, supporting end users and ensuring their technology operates reliably each day. In other organizations, this role may be titled Field Support Technician, On-Site IT Technician, Desktop Support Technician, or Field Services Technician. The ideal candidate enjoys working directly with users, takes ownership of technical issues, and consistently delivers excellent customer service.
Requirements
- High school diploma or GED and two (2) years of experience in a Desktop Support or Client Services role OR Associate’s degree from an accredited college or university (Computer Science, Information Systems, Business Administration, or related field) and one (1) year of experience in a Desktop Support or Client Services role
- Effective verbal and written communication skills
- Strong commitment to customer service and service excellence
- Ability to work independently while collaborating with a broader IT team
- Strong organizational, time management, and documentation skills
- Ability to adapt to changing environments and manage ambiguity
- Foundational knowledge of computer networking and data transmission
- Strong understanding of PC and desktop hardware, including internal components
- Working technical knowledge of current operating systems, protocols, and IT standards
- Ability to operate tools, components, and peripheral accessories
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Commitment to ongoing professional development
Nice To Haves
- Industry certifications such as CompTIA A+, MCP, MCSE, or other Microsoft role-based certifications
Responsibilities
- Provide hands-on and occasional remote technical support for desktop hardware, operating systems, software applications, mobile devices, cabling, and peripherals
- Install, configure, maintain, and troubleshoot workstations, laptops, multimedia displays, and video conferencing systems
- Diagnose and repair computer hardware and provide first-level network hardware support
- Deploy desktops and laptops, complete workstation moves, and set up computer peripherals
- Perform rack-and-stack activities for network and server infrastructure hardware
- Manage service tickets with appropriate documentation, follow-up actions, and tracking while meeting established Service Level Agreements (SLAs)
- Proactively identify and address IT issues during on-site support visits and document all work performed through service incidents
- Support end users by providing guidance, training, and best practices for the use of computer equipment
- Collaborate with other IT team members to deliver consistent, high-quality service
- Document procedures and troubleshooting steps as required
- Take ownership of technical issues by identifying root causes, proposing solutions, and ensuring implementation
- Assist with the organization and inventory of IT hardware and software assets
- Perform other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
