IT Field Technician (On-Site)

IronEdge Group, LTD•Albuquerque, NM

7d•$40,000 - $53,999•Onsite

About The Position

We are seeking a skilled and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners. The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance. Responsibilities include delivering technical support to end-users, resolving hardware and software problems, documenting service actions, and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection. Additional duties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate will demonstrate excellent problem-solving skills, maintain compliance with data protection standards, and manage their schedule effectively to meet service-level agreements and client expectations. This role requires flexibility, a proactive approach to learning new technologies, and the ability to respond promptly to critical IT issues when needed.

Requirements

Basic knowledge of computer hardware, software, and networking is essential. This includes familiarity with operating systems (e.g., Windows, macOS), hardware components, and common software applications.
Strong verbal and written communication skills are essential. Field Technicians often interact with end-users and must be able to explain technical issues and solutions in a clear and understandable manner.
Field Technicians need the ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial.
Excellent customer service skills are important, as Field Technicians often work directly with end-users who may be experiencing technical issues or frustrations.
The ability to manage time efficiently and prioritize tasks is crucial, especially when responding to multiple service requests in a field setting.
Familiarity with basic networking concepts, such as IP addressing, DHCP, and DNS, is beneficial as Field Technicians often work with networked devices.
Provide remote support to end-users or remote locations through phone, email, or remote desktop tools to diagnose and resolve issues.
Must demonstrate strong schedule management skills to ensure timely, reliable IT support and effective utilization of field technician resources. This includes proficient appointment scheduling, task prioritization, route planning, time management, cross‑team coordination, workflow optimization, adherence to service-level agreements (SLAs), and the ability to respond efficiently to urgent or unforeseen service needs.
All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
This position requires travel to different locations, which requires a valid driver’s license, intermittent DMV checks, and a reliable personal vehicle.

Responsibilities

Provide on-site and remote support for hardware, software, and network systems
Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners
Assist with maintaining LAN and WAN environments
Diagnose connectivity issues
Ensure optimal network performance
Deliver technical support to end-users
Resolve hardware and software problems
Document service actions
Manage IT inventory
Support IT security by applying updates, configuring firewalls, and ensuring antivirus protection
Train users on basic IT procedures
Manage equipment inventory
Install structured cabling
Conduct scheduled or emergency on-site visits
Collaborate with internal teams, clients, and vendors to resolve complex technical issues and coordinate repairs or replacements
Maintain compliance with data protection standards
Manage schedule effectively to meet service-level agreements and client expectations
Respond promptly to critical IT issues when needed