Field Service Manager (On-Site)

Avenu Holdings LLC • Fort Wayne, IN

11h • Onsite

About The Position

We are seeking a Field Service Manager to lead and coordinate our field operations team. In this role, you will oversee a team of coordinators and field technicians, manage vendor relationships, handle escalated technical issues, and ensure projects are completed efficiently and in compliance with company standards. You will also play a key role in vendor management, including approving invoices and quotes, supporting contracts, and sourcing new vendors as needed. This is a hands-on leadership position that combines team management, operational oversight, and problem-solving.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. In lieu of formal education, work experience will be considered.
• Proven experience in field service operations, vendor management, or related leadership roles.
• Experience managing teams of coordinators, technicians, or support staff.
• Strong problem-solving skills and ability to handle escalated technical issues.
• Excellent organizational and project management skills with the ability to prioritize multiple tasks.
• Strong communication and interpersonal skills for working with vendors and internal teams.
• Proficiency with field service management software and operational tools.
• Knowledge of compliance and security standards preferred.

Responsibilities

• Lead, mentor, and support a team of coordinators and field technicians to ensure high performance and operational efficiency.
• Handle escalated technical issues and provide guidance to resolve field challenges.
• Manage vendor relationships, including onboarding, training, performance oversight, and sourcing new vendors when needed.
• Approve vendor invoices and quotes and assist in facilitating contract approvals.
• Oversee day-to-day operations, prioritize tasks, and ensure projects are completed on schedule.
• Utilize software tools for work order tracking, reporting, and operational oversight.
• Conduct audits and maintain compliance with company policies and industry standards.
• Collaborate with internal teams to ensure alignment and successful project delivery.
• Perform other duties as assigned.

Benefits

• Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
• Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager