On-Site (Data Center) Technician - VA

Nexcess•Ashburn, VA

9d•$26 - $32•Onsite

About The Position

This role involves hands-on work within a data center environment, focusing on hardware management, data destruction, inventory tracking, troubleshooting, and customer support. The position requires a blend of technical skills, organizational abilities, and strong communication to ensure the smooth operation of data center infrastructure.

Requirements

1+ years relevant experience
Solid working knowledge of computer hardware
Excellent written and verbal communication skills
Exemplary organizational skills and attention to detail
Excellent diagnostic skills
Proven customer service acumen
Basic Operating system experience - Linux / Windows
Basic networking knowledge
Understanding of different RAID configurations
Ability to setup and configure various operating systems
Ability to appropriately set up and decommission hardware within the constraints of the data center

Responsibilities

Decommissioning hardware
Destruction of data on reclaimed devices
Track inventory and maintain accurate recordkeeping
Test and troubleshoot hardware
Perform audits of datacenter infrastructure
Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
Check IP status on RBLs and process as needed
Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
Installing various operating systems and applying base configurations
Communicating with customers via telephone, chat, and email to provide exceptional support
Perform hardware firmware upgrades, and learn new hardware platforms
Rack servers, install cabling, and assist with other infrastructure needs
Deploy complex, highly available infrastructure and services