On-Site Customer Service Specialist
TEKsystems•Logan Township, NJ
•$23 - $23•Onsite
About The Position
Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines.
Requirements
- Customer Service and/or sales support
- Microsoft skills
- Attention to detail
- Strong communication skills
- Ability to understand technical ability
Nice To Haves
- Data Entry/Order processing
- ERP experience
Responsibilities
- Accept new orders, reorders, or issues- majority of orders are over email
- Assist customers who ordered products with any questions, updates, follow ups
- Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone
- Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.
- Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts
- Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts
- Edit orders accurately for input into SAP database and complete necessary documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
