Customer Service Representative (on-site)
About The Position
API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our growth in the new year. If you enjoy engaging with customers, providing solutions, and initiating growth, we'd love to talk to you about our Customer Service Representative! At API we take our culture transformation seriously! To help find the best fit for our positions and organization, we ask that you complete our 10 minute Culture Index Survey. Simply follow the link after submitting your application to help us use our interview time to dive deeper into your job behaviors and work history. https://go.cultureindex.com/s/7Y0awCvsZZ The Customer Service Representative provides the necessary customer service support to both customers and sales representatives for aftermarket sales. This includes but is not limited to quoting aftermarket spare parts and reviewing and entering aftermarket spare parts orders. This is a great opportunity to learn about and develop expertise in this product line by working directly with customers, products, and pricing. Key responsibilities will include:
Requirements
- Associates degree or equivalent industry experience
- At least two years of customer service experience in a professional environment and/or manufacturing company preferred
- Experience in supporting internal and external customers
Nice To Haves
- Heat exchange or mechanical knowledge highly desired!
Responsibilities
- Handle General Phone & E-Mail Inquiries regarding orders from customers and sales representatives
- Quote Aftermarket Spare Parts (Gaskets, O-rings, Seals, Standard Bonnets, Zinc Anodes, Tube Plugs, Separators, Plate Packs, etc) including cross referencing current and old part numbers and obtaining quotes from Vendors
- Review and accurately enter Aftermarket Spare Parts Orders
- Assist with maintenance of Aftermarket Quote Log
- Review Spare Parts Orders for On Time Shipments & Gross Margins and report findings/issues
- Coordinate and perform the sales team activities associated with the RMA process
Benefits
- Opportunity to learn from and contribute to a premier, global company
- Be part of leading-edge technology for the heat transfer industry
- Ability to impact customers across multiple industries
- Full health & welfare benefits, 401(k), PTO, and developmental opportunities!
- Pay Range: Min $21 per hour - Max $25 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
