On-Site Coordinator

Impact Housing•Los Angeles, CA

18h•$75,000 - $85,000•Hybrid

About The Position

Impact Housing (IH) is a vertically integrated modular design-builder and developer headquartered in Southern California. Our mission is to continuously evolve the world’s most sophisticated and efficient housing delivery system. We pursue this mission by reimagining every element of how multifamily projects are designed, manufactured, and built—driving down costs, shortening schedules, and expanding access to high-quality housing for the people who need it most, whether through LIHTC or unsubsidized projects. The On-Site Coordinator closes the gap between different operational phases by owning the factual record of every warranty claim, construction deficiency, and post-delivery defect across the owned portfolio and delivered third-party projects. This role is crucial for documenting what was found, when, in which unit, in what condition, and where it originated. It sits in corporate asset management, independent of manufacturing or construction teams, to ensure unbiased documentation. This is a documentation role, not an adjudication role, where the Coordinator assembles evidence and prepares a written determination of origin for review.

Requirements

Two to four years in field coordination, construction administration, warranty and punch-list work, property maintenance supervision or quality control.
Prior experience in construction or manufacturing.
Multifamily residential experience is required.
Exceptional documentation discipline.
Demonstrable neutrality — the ability to record and report findings that are unwelcome to one part of the business or another, on the evidence, in writing, without being drawn into the dispute.
Clear written English.
Working familiarity with residential mechanical, electrical and plumbing systems, sufficient to describe a failure accurately and gather the right evidence.
Competence with Smartsheet, Google Workspace, spreadsheets and structured photo and file management.
Valid California driver’s license and reliable transportation.
High school diploma or equivalent required.
OSHA 30 certification required within ninety days of hire.

Nice To Haves

Modular, manufactured or panelized construction experience is strongly preferred.
Experience performing corrective or warranty work in occupied buildings, with the resident and property management coordination that requires, is highly valued.
Direct exposure to packaged terminal and vertical terminal air conditioning systems.
Prior work inside a modular or offsite manufacturer.
Experience with non-conformance or corrective-action systems in a manufacturing environment.
Experience administering manufacturer warranties and filing claims against them.
Bilingual English and Spanish, given the trade crews the role coordinates with.
An associate degree or trade certification in construction management, building technology or a related field is preferred.

Responsibilities

Maintain the single intake and ledger for every reported defect, warranty claim and construction deficiency across the owned portfolio and delivered third-party projects, assigning each item a unique identifier tied to property, unit, module and component serial number.
Capture dated photographic and written evidence to the documentation standard set out in the program SOP, and run systematic condition sweeps using Form CL-01, including full vacant-unit sweeps at turnover and at the opening of any deficiency program.
Assemble the evidence establishing each item’s most probable point of origin — iManufacture, iConstruct, an equipment manufacturer or vendor, property management or resident action, or design and engineering — and prepare a written determination with the supporting evidence attached.
Own original equipment manufacturer and vendor warranty administration: confirm registration at delivery, maintain a live register of manufacturer, distributor, registration status, coverage terms and expiration by component and property, file claims within coverage windows, and schedule vendor assessments.
File Problem Resolution Requests so confirmed root causes reach manufacturing, construction and design and engineering; open Non-Conformance records where product already in production requires modification; and submit product change requests to the Master CI Product Development Tracker where a recurring field defect indicates a product-level fix.
Coordinate retrofit, corrective and reprocessing work — sequencing crews with property management for unit access, verifying completed work against the original defect record, and re-baselining the ledger on completion.
Maintain the Google Drive system of record to its naming convention and keep Smartsheet status boards current.
Walk occupied and vacant units, document conditions with photographs and the field inspection checklist, and log findings the same day.
Open new ledger items and update the status, evidence and cost attribution of existing ones.
Coordinate with subcontractor crews and property management on unit access, scheduling and completion sign-off.
Chase equipment manufacturers and distributors on warranty registrations, open claims and service appointments.
File and update Problem Resolution Requests and Non-Conformance records.
Maintain the document system of record and update Smartsheet status boards.
Produce the weekly report on open items, aging, and accepted cost by responsible party.