On-Site Assistant General Manager

Rise Association Management Group • Pearland, TX

1d • Onsite

About The Position

RISE Association Management Group is seeking a professional, organized, and customer-focused On-Site Assistant General Manager to support the operations of Lakes at Countryplace, an active master-planned community in Pearland, Texas. This role serves as a key member of the onsite management team and works closely with the General Manager to support residents, Board members, community events, vendors, and daily operations. The Assistant General Manager plays an important role in maintaining resident satisfaction, coordinating community activities, and ensuring smooth day-to-day operations. The ideal candidate is highly organized, service-oriented, and enjoys working directly with residents in a community-focused environment. This position is well suited for someone who enjoys event coordination, resident engagement, and community management and is looking to grow within the community association industry.

Requirements

• Minimum 1 year of HOA, condominium, property management, hospitality, customer service, or related experience preferred
• Experience working directly with customers, residents, or clients required
• Valid driver's license and reliable transportation
• Ability to lift up to 20 lbs.
• Ability to sit, stand, walk, and conduct property inspections throughout the day
• Proficiency in Microsoft Office Suite

Nice To Haves

• Community association management experience is a plus
• Event coordination or hospitality experience is a plus
• Experience with property management software is preferred

Responsibilities

• Serve as a primary point of contact for homeowners, residents, vendors, and guests
• Respond to resident inquiries and concerns professionally and in a timely manner
• Assist with homeowner account questions and community-related requests
• Build positive relationships throughout the community while delivering exceptional customer service
• Support community events, meetings, and resident engagement initiatives
• Assist with preparing Board meeting materials, reports, and communications
• Maintain community records, governing documents, and association files
• Support implementation of Board directives and community initiatives
• Assist with correspondence, notices, and homeowner communications
• Attend Board meetings as needed and provide administrative support
• Conduct regular property inspections and identify maintenance, appearance, or compliance concerns
• Track work orders and follow up to ensure timely completion
• Coordinate vendor access and assist with vendor scheduling and communication
• Assist with management of community amenities, reservations, and facility usage
• Support project coordination and operational improvement initiatives
• Coordinate and oversee weekend community events and activities
• Assist with event planning, setup, resident communication, vendor coordination, and event execution
• Support community programs that enhance resident engagement and satisfaction
• Serve as a visible and active presence within the community during events and activities
• Work closely with the General Manager to support daily operations and community goals
• Assist with front office operations and resident service functions
• Maintain a professional, solution-oriented approach to problem-solving
• Support special projects and additional duties as assigned

Benefits

• 10 Days PTO Per Year + 7 Paid Holidays
• Group Health Insurance (100% Employer Paid)
• Life & AD&D Insurance
• Available Dental, Vision, and Short-Term Disability Coverage
• 401(k) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed