On Premise Administrator

Aerotek•San Jose, CA

1d•Onsite

About The Position

The On Premise Field Operations Associate supports day-to-day workforce administration and site access processes. This role ensures accurate timekeeping, tracks attendance and disciplinary documentation, coordinates new-hire badge access, supports contractor needs, and partners with managers, HR, and vendors to resolve issues efficiently.

Requirements

2+ years of experience in a customer service–related position
Associate degree or 2 years of applicable customer service experience
High attention to detail and strong follow-through; able to handle sensitive information with discretion
Ability to track, document, and communicate attendance and timekeeping issues clearly
Strong customer service mindset with professional communication skills (phone, email, and in person)
Comfort working with timekeeping/HR systems, trackers, and spreadsheets
Ability to prioritize multiple requests and meet weekly deadlines

Nice To Haves

BA/BS degree in Human Resources, Business, Accounting, or a related field

Responsibilities

Process employee timecards and follow up on missing or inaccurate time entries; confirm corrections with site management.
Coordinate new-hire badge creation and site access by collecting required information and sending details to Tim for entry into the door-access system.
Audit timecards for attendance occurrences; document findings accurately in the attendance tracker.
Maintain and update the conversion/ADP tracker; distribute updates to HR on the required cadence.
Update the attendance tracker with weekly disciplinary actions (write-ups) issued.
Send managers and HR the weekly attendance tracker and summary list of write-ups issued.
Support resolution of invoicing discrepancies by coordinating with internal stakeholders and vendors as needed.
Provide day-to-day administrative support for contractors, escalating issues to the appropriate partners when required.
Place outbound calls through ACT to support completion of pre-employment paperwork and onboarding requirements.